Service Modality Leader Radiopharmacy IMI

Modality Service Leader

Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

Key responsibilities/essential functions include:

The Modality Service Leader works at a regional level, closely with the Sales Modality Leader. He/she provides strong leadership, proactively drives the modality and takes ownership for the timely resolution of customer issues, ensuring their satisfaction. He/She drives quality and productivity within the modality and support the Service sales Team on growth initiatives.

Essential responsibilities:

• The Modality Services Leader is the repository of service expertise in the Region. He/She guides and coordinates a team of experts that provide support to customers and fields service engineers.
• MSL is the reference point between the region and the HQ. He/She is responsible for transferring technical skills and strategies in the region.
• MSL is aligned with the needs of the region and the customer, plans strategic initiatives and influences growth and productivity opportunities linked to the specific products.
• He/She is focused on CSO (customer Satisfaction Opportunity), drives action in the region in coordination with the local teams. He/she provides and drives escalation to HQ in case of need.
• MSL provides strong leadership and organizes field-based training.
• He/she works proactively with ASM to deliver on modality targets form Delivery, Quality, Finance, Connectivity, Productivity (e.g. Labor and material productivity, warranty standards), and IB Quality. MSL proactively proposes projects and programs to improve the business in the region.
• MSL works with the whole team to ensure the remote connection of the products, leads the Team making sure the customer receives a the most efficient service, using the technology provided by the Company.
• He/she manages the Center of Reparation in the Region and all the related activities with the support of the repair center engineers.
• He/she ensures efficient new products introduction in coordination with HQ and the region, efficient NPI training plan, trainings on the latest developments for the field force, and FMI installation on product in the Region.

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization

Required Qualifications

• Degree in Engineering or similar field or high specialization technical diploma
• Significant experience in the specific modalities.
• Proven leadership skills and experience in managing people, projects, or issues. Demonstrated ability to lead a team of people, and influence their personal growth
• Knowledge/experience with the healthcare industry; knowledge of GE Healthcare products. Understanding of Services business
• Knowledge of the technical development within the target market, and an ability to foresee new developments.
• Demonstrated effective interpersonal and networking skills
• Ability to stay calm in pressurized situations and coach people through solving problems.
• Change agent with energy, passion, and enthusiasm to drive change.
• Proficient in Microsoft Office Suite, Excellent computer skills
• Italian and English fluency
• EU work permit

Relocation Assistance Provided: No