Regional Product Manager - Clinical Care Solutions, Service Sales

Regional Product Manager

The regional product manager role caters to Ultrasound and Patient Care Solutions (PCS) business for two regions—North & West India. Responsible for the service agreement contracts closure for customers. Drive upgrades, probe, and spare business for both the regions. Drive channel partner business for these two regions. Launch new product introductions for the business. Responsible for margins for the business. Drive profitability and growth for the business in both modalities. Work with the field teams and support them for closure of deals. Work with the business manager for launching new schemes to enhance growth and capture rate. All activities providing the necessary support on pre- and post-contractual administration and management, terms and conditions of the contract, and the management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews.

Roles and Responsibilities

• This role is in the medical devices and equipment healthcare space pertaining to post-sale service sales support for ultrasound scanners and life-saving medical equipment like anesthesia, ventilators, monitors, etc.
• Responsible for the profitability and customer satisfaction for assigned post-sale service contracts for ultrasound and patient care equipment. Provide both service agreement and time and material program management. Assist in service-sales campaigns for new contracts and proposals. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the customer service, parts & transactional services, field service, repair service, and/or other teams. Function as a liaison between internal organizations and customers for assigned contracts.
• Developing in-depth knowledge of a product launch and new product introduction for ultrasound and patient care solutions. Knowledge of margin calculations and profitability. Translate business strategy into a product strategy and roadmap.
• In-depth understanding of key business drivers; channel commercial management and drive is a necessary skill required. Understand customer needs and pain points and analyze competitors.
• Uses some level of judgment and has the ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• Knowledge of designing new product and contract schemes. Work with design, marketing, and customer support teams. Provide insights on key differentiators and messages.
• A job at this level is likely to be an individual contributor with proven interpersonal skills.

Required Qualifications

• Service-sales support experience on pre- and post-contractual administration and management for Ultrasound and Patient Care Products like anesthesia, ventilators, monitors, etc.
• This role requires advanced experience in the services & customer contract management, new product launch, service strategies, and post sales spares/probe and equipment upgrades selling.
• Product manager needs to drive both direct and channel partner (dealer) teams.
• Graduate degree from an accredited university or college with a master’s degree with at least 8 plus years of experience.
• In this role, candidate is required to support field teams with product knowledge, commercial strategy, price issuance, and support them in closure of the deal.
• This role requires frequent field travels as well to the south and east part of India including neighboring countries like Bangladesh, Sri Lanka, and Bhutan.

Desired Characteristics

• Good techno-commercial skills and business acumen is desired.
• Good oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute product launches and schemes.
• Excellent negotiation skills.
• Experienced channel partner management skills.
• Strict adherence to integrity, legal, and compliance for business practices is very much required.

Inclusion and Diversity

GE Healthcare is an equal opportunity employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

Relocation Assistance Provided: Yes