Lead Service Integrator

Job Title: Lead Service Integrator for MR Engineering

The Lead Service Integrator for MR Engineering is responsible for ensuring on-time delivery of service product features, technical publications, training, global parts availability, and service process validation such that products can be installed, configured, and maintained by technical support personnel. In addition, the Lead Service Integrator drives the incorporation of serviceability features/system designs that result in a more efficient/effective product maintenance & reduction in operational cost.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsibilities

• Responsible for driving service activities (Installation, Calibration, Serviceability, PM) for MR products
• Works closely with cross-functional teams, service operations, product definition, LSDs, Principle Engineers & Architects to define a strategy to develop effective service requirements by having a clear understanding of customer needs and business priorities, then driving the translation of those into technical specifications & product design
• Driving technical solutions and program leadership to improve the product, process, or technology
• Identify opportunities for quality and productivity improvements and drive design and implementation to address those opportunities.
• Ensuring that the product development process abides to the business Engineering Quality Procedures, Phased Review Discipline and regulatory needs of the applicable markets
• Working with the system, subsystem/platform and service leadership teams to deliver quality products on time, within budget and with the necessary features
• Planning resources and materials for timely NPI program execution
• Defining procedures for field modifications, calibrations, and part replacements
• Owning system requirements related to install, calibration, serviceability and PM's
• Setting FRU strategies and interfacing with external organizations such as GPRS and Service Operations
• Interface with field personal such as OLEs and RSEs to gather feedback on serviceability and channel those to NPIs as requirements working with Service Architect

Qualifications

• Bachelor's Degree in Engineering/Science
• 4 years experience in project leadership or driving new product introduction
• Experience working in cross-functional relationships, strong influential and communication skills
• Demonstrated understanding/experience with the New Product Introduction (NPI) cycle
• Demonstrated technical depth with problem-solving techniques.
• Demonstrated organizational, functional, and leadership expertise to lead teams on a project, sub-system or platform initiative

Desired Qualifications

• Extended experience in a Service, Hardware and/or Systems, previous service engineering positions
• Exposure to Imaging hardware/software/coils/applications/system engineering.
• Experience with MR scanner operation, design and troubleshooting
• Hands-on approach with regards to installations, upgrades and repairs
• Design for Reliability (DFR) or Design For Service (DFS) experience
• Demonstrated experience with quality and regulatory compliance processes
• Global / multi-site project experience

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: Yes