HR Operations Specialist (mexico & CALA)

Human Resources Operations Manager

GE HealthCare is a global leader in medical technology and digital solutions. Our purpose is to create a world where healthcare has no limits. Release your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference and every difference builds a healthier world.

In this role, you will be responsible for executing multiple HR processes and providing support to the team in all categories of services, including onboarding, offboarding, Oracle data maintenance, reporting, metrics, and more. Develop a deep and comprehensive knowledge of the company's HR systems and operational processes. This position requires an emphasis on data integrity and analysis to support key HR decisions, while also providing coverage and support as needed. Identify and resolve operational issues and support process improvement. Foster a first-class service, developing effective relationships and working inter-functionally with internal teams and vendors.

Essential Responsibilities:

• Maintain the highest standards of quality, time, and precision in compliance with GE HealthCare policies.
• Perform assigned activities independently while being responsible for HR processes.
• Contribute to regional and global projects related to HR operations and initiatives.
• Analyze customer service metrics and/or vendor performance related to HR function proposing recommendations to improve service quality and efficiency.
• Contribute to the increase in productivity and compliance with regulations by identifying areas of opportunity in processes, standardization, and simplification in the HR operations area.
• Adhere to and foster a culture of excellence in customer service and continuous improvement, providing a memorable service for our employees, leaders, and HR partners.
• Develop relationships with strategic partners effectively through proactive and assertive communication to identify improvements and needs.
• Build knowledge and experience constantly to stay up-to-date on HR operations processes.
• Contribute to HR operations audits, both internal and external.
• Develop a strong and reliable relationship with the HR community, managers, and company employees.
• Provide consistent support in HR operational processes according to internal needs.

Competencies/Requirements:

• Meet specific requirements related to the country of employment.
• Professional degree related to HR issued by an accredited university.
• Knowledge of English and Spanish, fluent verbal and written.
• Previous professional experience (1 – 3 years), ideally within HR operations in a multinational organization.
• Experience and ability to work independently and as part of a team in a complex and constantly changing environment with multiple internal clients.
• Influence skills and experience in problem-solving finding areas of opportunity, standardization, and simplification in HR processes.
• Excellent customer service skills, effective and timely communication in a professional and courteous environment.
• Updated on regulatory knowledge related to HR processes.

Desired Characteristics:

• Strong interpersonal skills for independent work and as part of a team.
• Service-oriented attitude with the ability to anticipate customer needs in a timely manner.
• Experience and high competence in HR systems such as Workday, Service Cloud, Payroll System.
• Ability to quickly assimilate technological changes.
• Commitment and teamwork attitude creating a positive environment.
• Broad and solid judgment to ensure integrity, compliance, and confidentiality in the processes.
• Passion for continuous improvement and simplification of processes.
• Advanced ability to analyze information and solve problems.
• Ability to work in an agile environment prioritizing multiple tasks and meeting corresponding deadlines.
• Proactivity and self-management to initiate and manage different processes simultaneously with minimal supervision.
• Customer service focus based on quality metrics and execution.
• Advanced experience in using Microsoft applications such as Outlook, Excel, Word, and PowerPoint.

GE HealthCare is an Equal Opportunity Employer where inclusion is essential. This means that all decisions are made independently of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: act with humility and build trust; lead with transparency; deliver with focus and drive ownership, always with unwavering integrity.

Our total rewards are designed to unlock your ambition by providing the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you would expect from a strong and global scale organization, and you will be surrounded by professional opportunities in a culture that fosters care, collaboration, and support.

At GE HealthCare, requests for medical certificates of non-pregnancy and Human Immunodeficiency Virus (HIV) as requirements for employment, retention, or promotion are prohibited.