Field Service Engineer - North East - Remote Eligible

Job Title

This role welcomes applications from experienced engineers who have experience on medical imaging equipment.

Our field service engineers are responsible for repair and maintenance of all equipment models specific to a modality or modalities in the assigned area. You will be expected to work remotely and physically on site repairing the systems. They develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.

Responsibilities

• Maintain equipment where full service training has been provided depending on the specific modality in Yorkshire and North East territory.
• Perform total system level trouble-shooting on complex multi-symptom problems.
• Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
• Responsible for warranty and PMS contract cost control.
• Responsible for completing all administration tasks on time (e.g., ensure timely completion of FMI's and PMS inspections documentation for assigned accounts).
• Responsible for checking your daily schedule, managing tools, part ordering and travel to complete tasks.
• Able to work to set key performance indicators.
• Prepared to work a weekend shift rota and work one weekend in four.
• Prepared to be trained on working remotely from home on our medical devices. Some troubleshooting and maintenance can be completed via remote connection.
• Willing to travel to the Channel Islands to support our customers.
• Able to travel to Europe, Asia and America to complete product training.

Qualifications and Requirements

• HNC qualified technician/engineer or equivalent professional experience in medical devices, advantage: relevant field service experience.
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deal tactfully and effectively with differences of opinion.
• Shows initiative and discipline to complete tasks.
• Plans and organizes work effectively, self-motivated.
• Technical analytical skills.
• Ability to work independently with minimum supervision, high work standards and quality.
• Fluent in English.
• Valid driving license, active driving experience.
• Valid passport and willing to travel overseas for training.

Desired Skills

• Medical imaging experience.
• Knowledge of DICOM and able to troubleshoot IT networks.

Inclusion and Diversity

GE HealthCare is an equal opportunity employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

At GE Healthcare we have a UK veterans network and encourage armed forces leavers and serving reservists to apply to join our family.

Behaviours

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.