Area Service Manager

Job Title

Responsible for coordinating all resources and logistics necessary to carry out service and maintenance activities at customer sites or properties. These activities support the upkeep, repair, and refurbishment of both sold and existing products. The role encompasses all forms of maintenance services—preventive and corrective—as well as the management of maintenance facilities and field service engineering. The position involves planning and executing departmental operations or focusing on the delivery of professional services within a technical domain. While operating with a degree of autonomy, the role adheres to established policies and is evaluated based on outcomes such as quality, volume, and timeliness. Procedures and practices may be adapted as needed, provided that the final results meet defined standards of acceptability. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Roles and Responsibilities

• Serves as the primary point of contact for customers, ensuring timely and satisfactory resolution of issues across a broad range of support services within the assigned region, product line, or coverage area. Maintains comprehensive knowledge of the designated region, product configurations, and installations, and acts as the most direct link to internal teams for customer support.
• Establishes and nurtures ongoing relationships to deliver consistent technical and business support to customers in the assigned geographic area. The role includes direct people management responsibilities such as staffing, performance development, and team leadership.
• Applies deep technical expertise and analytical thinking to implement policies and strategies. Possesses a strong understanding of best practices and how their function integrates with others, while maintaining awareness of market competition and differentiating factors.
• Exercises sound judgment and occasionally proposes alternative solutions beyond standard parameters to address complex manufacturing processes involving technical diversity and interdependent production cycles. Leverages both internal and limited external resources to inform decision-making.
• Acts as a mentor and resource for less experienced colleagues, and may lead small-scale projects with minimal risk and resource demands. Communicates effectively to align team members, set performance expectations, and manage sensitive issues with professionalism.

Required Qualifications

• This role requires advanced experience in the Services & Customer Service Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).

Desired Characteristics

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. #LI-ML1 #LI-Onsite

Relocation Assistance Provided: Yes