Area Service Leader – Sihren & Special Projects

Area Service Leader (ASL) for SIHREN and Special Projects

The Area Service Leader (ASL) for SIHREN and Special Projects is accountable for driving end-to-end service execution, productivity, and customer satisfaction across imaging modalities within the assigned geography. This role ensures operational excellence through strong field leadership, deep data-driven decision-making, and seamless collaboration with the service provider to deliver SIHREN commitments on time and with high quality.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Strategic & Operational Leadership

• Lead execution of SIHREN and special project service strategies, ensuring timely delivery, high availability, and compliance with service KPIs.
• Work in close coordination with the service provider to ensure on-time project execution, proactive issue resolution, and adherence to SLAs.
• Build and implement productivity strategies to reduce material consumption, optimize resource allocation, and improve labor efficiency.
• Drive high uptime performance to avoid penalties and ensure contractual commitments are met.
• Leverage data analytics to identify trends, drive operational rigor, and enable continuous improvement.

People Leadership & Team Development

• Build, train, and nurture a dedicated direct GEHC Field Engineer team to support SIHREN and special project requirements.
• Strengthen technical capability and service excellence through structured coaching, knowledge sharing, and competency development.
• Foster a culture of accountability, transparency, and high performance.

Customer & Technical Excellence

• Act as the primary escalation point for technical and operational issues across SIHREN and special projects.
• Ensure rapid and effective response to customer concerns, maintaining high satisfaction and trust.
• Oversee timely completion of PMs, FMIs, installations, and service recovery actions.

Business Contribution & Cross-Functional Collaboration

• Partner with commercial, HPM, and delivery teams to support service growth, installation readiness, and customer engagement.
• Support digital transformation, connectivity deployment, and operational simplification initiatives.
• Maintain daily operational visibility, ensure accurate reporting, and drive alignment with ASEAN service quality standards.

Performance Expectations

• Deliver high uptime across SIHREN installations; ensure zero overdue PMs within warranty/MSA terms.
• Execute SIHREN and special project activities on schedule, avoiding customer or contractual penalties.
• Achieve productivity targets for material consumption, labor efficiency, and operational cost management.
• Maintain accurate and timely installation schedules, HBS outputs, and field execution updates.
• Demonstrate strategic thinking, analytical rigor, and strong people leadership to deliver service excellence.

Qualifications

• Bachelor's or Diploma in Engineering, Biomedical Technology, or related discipline.
• Minimum 6 years of imaging service experience and 5+ years leading service operations.
• Strong analytical, communication, and customer management skills.

Preferred

• Master's degree or MBA.
• Proven experience driving productivity, operational transformation, and large-scale service initiatives.
• Inclusive leadership style with the ability to influence cross-functional teams.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.