Area Service Director

Area Service Director North Eastern Europe

Leads the Service organization across North Eastern Europe, with responsibility for Poland, Latvia, Lithuania, Czech Republic, Slovakia, and Ukraine. Provides strategic and operational leadership for Field Service operations, managing both direct service teams and indirect channel partners.

Activities & Responsibilities

1. Act as an escalation point of contact for customers, ensuring timely and satisfactory resolution of concerns.
2. Ensure successful operations planning and execution, ensuring compliance with quality, timeliness, and cost standards.
3. Accountable for P&L in designed area,
4. Impulse & empower to drive improvements projects/ efficiency in order to meet commitments of the P&L
5. Contributes to strategy & organize efficiently the workforce planning and localization
6. Establish and maintain strong customer relationships, providing ongoing technical and business support.
7. Drive field business with a strong collaboration other function for a successful franchise
8. Drive lean mindset and continuous improvement within the department
9. Secure full adoption and execution of the teams to EHS & compliance
10. Go to Gemba to stay close to the Field and understand what challenges they face
11. Create an environment of growth mindset, customer focus through an inspiring leadership

Technical Knowledge & Hard Skills

• Proven Experience as a people leader in healthcare industry.
• Strong business environment and key drivers' knowledge
• Knowledge of the competition of Healthcare Market
• Ability to manage complex technical issues and coordinate with field teams.
• Excellent communication and customer management skills.
• Ability to stay calm under pressure and coach others through problem-solving.
• Fluency in English

Behavior & Soft Skills

• Embrace all cultural behaviors of the company and strong emphasis on servant leadership
• Analytic skills, data driven decision making
• Business and financial curiosity
• Influencing skills
• Networking skills
• Coaching, developing others
• One team mindset
• Ability to present to executive level
• Clear thinking

Pay Range: For Poland based positions, Annual Salary Range: 380 000,00PLN-522 500,00PLN. Placement within this range depends on relevant skills and qualifications, prior job-related experience, and internal equity considerations (alignment with colleagues in similar roles) e.t.c.

We review pay ranges regularly to ensure they remain competitive with the external market and align with our internal equity considerations.

In addition to base salary, our employees have access to a comprehensive package of benefits and allowances, which may include: Health & wellness coverage, Retirement and or savings plans, Allowances or benefits to support role requirements (e.g., mobility, transport, or role-specific needs such as a company car or allowance where applicable), Work-life balance support (e.g., flexible working, leave programs), Recognition and incentive programs aligned with performance and company success. The exact benefits package depends on the role, location, and employment terms as specified in the Colleague Value Proposition document that will be shared prior to the interview or at the offer discussion stage.

Performance Bonus: Details to be shared during offer discussions

Relocation Assistance Provided: No