Sales Support

Back Room Sales Support

A Back Room Sales Support role is an efficient and detail-oriented individual. A Back Room Sales Support must be able to communicate effectively and professionally with the leadership team and store associates. A Back Room Sales Support is a self-motivated, organized individual who can multitask and work well as a member of a team. This position is an entry-level position that does not require any prior retail experience. The Back Room Sales Support reports to the Store Manager.

Essential Functions:

• Responsible for completing the daily backroom checklist
• Responsible for processing all inventory, including organizing, hanging, and tagging all pieces appropriately. These items are then distributed to stores through delivery or shipment
• Receives all packages, checks the contents against the packing slip, and reports any discrepancies to the appropriate office staff
• Transfer products for stock as directed by the product team
• Perform inventory counts to ensure inventory accuracy
• Ship necessary packages to customers, including special orders and online orders
• Ensure that warranties are sent to the DC or Warehouse by the monthly due date
• Responsible for keeping the backroom organized and clean
• Collaborate with the store managers to create and implement strategies to increase functionality and efficiency
• May perform other related and non-related duties as assigned and agreed upon by both parties

Competencies:

• Time Management-Uses time effectively by planning and prioritizing tasks as well as setting goals in order to accomplish assignments on schedule.
• Analyzes and Solves Problems – Approaches problems from an analytical perspective, gathering information from multiple sources performing analyses, and drawing appropriate conclusions. Proactively diagnoses by identifying root causes and choosing optimal solutions.
• Embraces Diversity – Leverages the capabilities and perspectives of all individuals, holding self and others accountable for developing and maintaining an environment that enables full participation and development of all backgrounds, cultures, styles, and views.
• Communicates with Purpose – Gains support for ideas through effective spoken/written communication. Uses active listening to ensure understanding and is able to recognize important information in written materials. Provides clear instructions in accordance with company guidelines.
• Maintains Cooperative Relationships – Treats others with respect and encourages cooperation at all levels of the company. Works to resolve conflicts while ensuring needs are met. Interacts effectively with all employees, customers, and external vendors.
• Demonstrates Integrity – Maintains in one's work through implementing, upholding, and enforcing ethical standards and compliance with local, state, and federal laws and company policies.
• Promotes Strong Work Ethic – Stays focused and works effectively under stress. Holds self and others accountable for completing tasks accurately and efficiently. Shows enthusiasm towards work and teaches employees to do the same. Maintains high standards for self and others.
• Encourages Customer Focus – Makes Customer service a priority by instructing others to provide excellent service to internal and external customers. Demonstrates how to appropriately interact with customers, even in difficult situations, and how to effectively meet their needs.
• Decision Making- Ability to make correct decisions or choose the best course of actions when a decision needs to be made, including doing so in a safe manner, preventing accidents, injuries, and theft.
• Attendance - Ability to be punctual to work, including adhering to time limits while on break or lunch. Employee must also follow company policy in respect to sick leave, vacation time off, giving a prompt notice of absence due to an illness, and following company policy and regulatory standards in regards to leaves of absences (i.e. FMLA, Personal Leave, etc).

Physical Activities:

• Must be able to lift up to 25 pounds.
• Must be physically able to walk, stand, and stoop for several hours each day.
• Must be able to work at various heights, including floor level, with or without reasonable accommodation.

Travel:

• Travel as needed.

Qualifications:

• High School Diploma with at a minimum of 1 year of retail or warehouse experience.
• Must have a valid driver's license and clean driving record.