Support Engineer

Service & Sales Support Engineer

GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

We're expanding our Liquid and Powders Division in Warrington and are looking for a Service & Sales Support Engineer to join our growing Service team. This is a varied and dynamic role that blends technical, commercial, and coordination responsibilities — ideal for someone who's organised, proactive, and passionate about delivering exceptional customer support.

About the Role

This position is primarily office-based, with occasional site and customer visits depending on workload and business needs. You'll play a key role in supporting GEA's service growth strategy, ensuring customers receive timely, high-quality service solutions across a range of technologies, including atomisers, homogenisers, process upgrades, and energy retrofit projects.

Key Responsibilities

• Support the sales phase by preparing and coordinating service quotations, spare parts lists, and post-commissioning offers in collaboration with Service Sales Managers, Project Managers, and technical teams.
• Manage project documentation and ensure all materials are accurate, consistent, and available via the GEA Assist platform.
• Coordinate service projects and upgrades – from order processing and supplier liaison to delivery tracking and invoicing.
• Provide CRM and planning support, maintaining service calendars, engineer schedules, and prompt handling of customer enquiries.
• Assist in promoting GEA products and services on-site, ensuring customer satisfaction and compliance with all safety and company procedures.

This role offers exposure to both commercial and technical aspects of GEA's service operations and the opportunity to play a pivotal part in our aftermarket growth strategy. No two days are the same — you'll be at the heart of our mission to deliver innovative, reliable, and customer-focused service solutions.

Your Profile / Qualifications

• Engineering background in mechanical, electrical, or process disciplines — supported by a craft apprenticeship or equivalent technical training.
• Proficient in Microsoft Office, including Excel, Word, and Outlook.
• Strong working knowledge of ERP systems (ideally SAP) and CRM platforms for quotation management, order processing, and internal coordination.
• Excellent communication, organisation, and coordination skills, with strong attention to detail.
• Confident engaging with customers, suppliers, and internal teams at all levels.
• Proactive and self-motivated, with a strong sense of ownership and accountability.
• Willing to undertake occasional customer site visits as required.