Spares & Service Engineer

Spares & Service Support Engineer

Spares & Service Support Engineer is part of a LPT Global Engineering Hub based at Vadodara, India that supports global departments within GEA. This role involves office-based tasks with the following key responsibilities.

Key Responsibilities:

• Prepare and execute recommended spare Parts List from equipment list and P& ID.
• Ensure all parts are categorized correctly by part identification (spare, wear, critical…), their specifications and suppliers.
• Validate and update spare parts information based on feedback from global department and as per their workflow.
• Coordinate with vendors and suppliers to gather quotations for spare parts, analyze proposals, and ensure compliance with company standards and budgets.
• Assist in preparing recommended spare Parts Quotations for different stake holder using standard price lists and supplier proposals.
• Prepare cost calculations and proposals on standard templates and communicating with suppliers to gather prices.
• Act as a central point of contact for stakeholders, addressing queries, gathering inputs, and providing regular updates on spare part-related tasks.
• Assist stakeholders in creating, updating, and resolving tickets in the CRM system, ensuring timely responses and issue resolution.
• Track ticket status and provide regular updates to stakeholders on resolution progress.
• Identify and implement improvements in spare parts management processes and CRM workflows to enhance efficiency and accuracy.
• Maintain organized records of spare parts lists, quotations, and CRM tickets, generating reports and insights as needed.

Your Profile / Qualifications:

You hold a bachelor's or diploma engineering degree in mechanical with a minimum of 1 - 3 years of experience in the engineering industry or similar.

• Experience with Spares and/or Service background.
• Ability to read and understand CAD/engineering drawings & P&ID information.
• Good knowledge of CRM & ERP system – Bluestar, Axapta, SAP will be added advantage.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Ability to use document management software & applications.
• Excellent communication skills (Verbal and written) – Mandatory.
• English proficiency – Mandatory.
• Highly adaptable and flexible mindset.
• Self-motivated and ability to work independently.
• Good interpersonal & time management skills.
• Well organized and structured.
• Team player.
• Open minded and determined.
• To succeed in this role, you will need to have a curious mindset and have a structured approach to your assignments, which allows you to finish the tasks that have been set out.

Add-on advantage if you have:

• Experience of cost calculation, preparing sales quote and proposals.
• Knowledge & Experience of SAP.
• Cross Culture Intelligence. This position requires working effectively with multiple cultures around the world.