Service Technician Level II

GEA Group Technician

This role combines technical expertise in dairy equipment service with customer relationship management and dealer support. Ideal candidates are self-motivated technicians with strong troubleshooting abilities, leadership qualities, and a commitment to delivering superior customer experiences while representing GEA's service excellence in the field.

Responsibilities/Tasks:

• Troubleshoot, service, and repair various dairy equipment to meet customer needs and minimize downtime.
• Diagnose equipment issues efficiently while maintaining high service quality.
• Work independently and as part of a team to deliver technical solutions and strong customer support.
• Mentor and train Level 1 technicians to build team capabilities.
• Balance technical expertise with excellent customer service and relationship management.
• Develop in-depth knowledge of GEA Conventional and Robotic Milking Systems.
• Support dealers during equipment installations, startups, and ongoing service needs.
• Create customized service packages to enhance system performance and customer satisfaction.
• Act as a liaison between dealers and GEA, ensuring clear communication and coordinated support.
• Contribute to product improvement efforts through feedback and collaboration.
• Provide timely reports and updates to internal stakeholders.
• Attend industry meetings to stay informed on new technologies and trends.
• Manage inventory efficiently in collaboration with dealers.
• Utilize Dairy Plan/Dairy Net software for system monitoring and management.

Your Profile/Qualifications:

• High school diploma or GED required.
• 3–5 years of hands-on experience in dairy or agricultural operations.
• Strong product knowledge with proven ability to align technical solutions to customer needs.
• Demonstrated leadership and mentoring skills.
• Excellent communication, organizational, and interpersonal abilities.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint); project management experience is a plus.
• Willing to travel extensively (75–85%).

The typical base pay range for this position at the start of employment is expected to be between $65 - $75 per year. GEA Group has different base pay ranges for different work locations within the United States.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.