Service Sales Support

Service Sales Support Executive

GEA Group is seeking a proactive and detail-oriented Service Sales Support Executive to join our Liquid & Powder Technologies (LPT) division. This role is essential in supporting the service sales team while actively engaging in spare-part sales activities (30-40%) to drive growth in GEA aftermarket services. You will collaborate closely with internal stakeholders and customers to deliver spare-part solutions that ensure optimal performance of GEA equipment.

Sales Support & Coordination

• Prepare and manage service and spare part quotations, contracts, and proposals for LPT equipment.
• Handle invoicing, purchase orders, and monitor shipment, clearance, delivery, and accounts receivable, in coordination with internal and external stakeholders.
• Maintain CRM records and track service sales pipelines and open quotations.
• Support the preparation of service agreements, including preventive maintenance contracts and spare parts packages.
• Execute orders for spare parts and field service, ensuring on-time delivery to customers.
• Maintain the installed base database, including data entry, document control, and other administrative tasks.
• Monitor stock levels, manage inventory, and coordinate ordering processes.
• Prepare and support service documentation such as reports, manuals, and related materials.

Active Sales Engagement

• Actively identify and follow up on spare-part sales opportunities through customer visits, calls, emails, and installed base analysis.
• Participate in customer meetings, technical discussions, and commercial negotiations alongside the service sales team.
• Monitor competitor activities and market trends to support strategic sales initiatives.
• Serve as a key point of contact for customers regarding spare-part inquiries and follow-ups.
• Ensure high levels of customer satisfaction through timely and professional support.

Your Profile / Qualifications

• Bachelor's degree in Engineering, Food Technology, Business, or a related technical field.
• Minimum 2 years of experience in sales support, customer service, or technical sales—preferably in industrial equipment or process technology.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proficiency in Microsoft Office and CRM tools (e.g., Salesforce).
• Familiarity with process equipment in food, dairy, beverage, or pharmaceutical industries.
• Understanding of service business models, including spare parts, maintenance, and digital services.
• Experience in preparing technical-commercial proposals and managing service contracts.

Did we spark your interest? Then please click apply above to access our guided application process.

Job Requisition ID: JR-0035933