Service Business Analyst

Join Our Service Analytics Team

In this role, you will be at the heart of our service business, immersing yourself in a myriad of business topics and supporting service management in strategic initiatives. You will play a pivotal role in deciphering complex data, identifying trends, and providing insights that will shape our organization's trajectory on a global scale.

Welcome to LPT Service Analytics team. In our Service Analytics team in the Liquid & Powder Technologies (LPT) Division - Service organization, we are responsible for leveraging the data and analytics technologies to provide transparency and uncover hidden opportunities for business growth and efficiency improvements.

Located in Denmark and China, we remain a tight-knit team through weekly check-ins and virtual teas. We also meet regularly once a year with the cross-divisional Analytics & Pricing as a team to check in on projects, strategies, etc.

Translate data into actionable insights. Based in Søborg, Denmark, or alternatively at another European location, you will be gathering and translating data into actionable insights—a key factor in successfully steering our service business.

You will work closely with various departments and stakeholders to identify and analyze business requirements, developing operational service reporting and key performance indicators (KPIs), and to support the implementation of initiatives that drive business growth and operational excellence.

Your responsibilities and tasks will be:

• Develop and maintain operational service reporting and KPIs related to commercial excellence, business growth, operational excellence, and more
• Support Service Management team with analyzing service performance metrics and trends to identify areas for improvement and optimization
• Generate comprehensive reports/dashboards and presentations that communicate key findings and recommendations to stakeholders at all levels of the organization
• Coordinate data collection process, and collaborate with IT department to improve user experience in using data analytics
• Train and support users of data tools and systems on a global scale.

Your profile/qualifications:

Data specialist with great communication skills. In this role, collaboration is the key to success, as you will contribute not only to the team but also to the decision-making of colleagues outside the team. It is not just about collecting and analyzing data – it is about communicating the findings, onboarding colleagues and influencing stakeholders across diverse functions and regions.

Moreover, we imagine that you:

• Hold a degree in information management, data analytics, Economics, or similar
• Have a few years of work experience as a business analyst
• Are skilled in data management tools such as Advanced Excel, Alteryx, data visualization tools such as SAP Analytics Cloud (SAC), Power BI, and automation tools such as Power Apps
• Are familiar with ERP (SAP, MS Dynamics) and/or CRM (C4C) systems
• Have a team player mindset with ability to work in a fast-moving environment and the ability to prioritize and analyze complex matters (both numerical and verbal) and make logical conclusions
• Have excellent communication and presentation skills
• Are fluent in English – other languages are a plus.

Would you like to know more? If you would like to find out more about this position before submitting your application, please do not hesitate to contact Head of Service Strategy, Aurelia Nickel, phone no. +49 173 7077435.

We will process the applications as we receive them, so please submit your application as soon as possible.

Please apply via the indicated link. Please note that GEA exclusively uses electronic recruiting, and only applications received through our application system will be considered.

We look forward to hearing from you.