Account Manager Service

Account Manager Service

Are you interested in contributing to the further development of GEA's service provision to the finest customers in the industrial cooling, heating, and sustainable technical solutions for the food, beverage, dairy, and pharmaceutical industries, as well as sports facilities like ice rinks and ski halls? If you enjoy being on the move and working with beautiful products within Heating & Refrigeration, we are looking for an Account Manager Service for our Kontich location.

As an Account Manager Service at GEA, you will be the first point of contact for our customers within the Benelux region. You will manage all service activities for your customer portfolio and ensure that appointments are correctly executed and followed up. You will work closely with technical colleagues and suppliers to guarantee optimal service provision. You combine commercial flair with technical affinity and build long-lasting customer relationships. Additionally, you will identify new opportunities and convert them into sustainable service contracts. You will report to the Manager Service Branch.

Your tasks and responsibilities:

Account Management & Sales

• Drafting account plans with clear objectives and forecasts.
• Actively managing new and existing customers in your region.
• Conducting advisory and sales conversations, including presentations and after-sales follow-up.
• Identifying new market and service opportunities within the GEA portfolio.

Service & Contract Management

• Drafting, monitoring, and following up on Service Level Agreements (SLAs).
• Coordinating contracts with internal teams and suppliers.
• Ensuring quality, lead times, and customer satisfaction.

Project Participation

• Initiating or participating in sales projects (3–7 persons).
• Realizing projects within planned budgets and deadlines.

Reporting & Administration

• Accurately recording customer information and activities in the systems.
• Analyzing results and reporting to management.

Your profile/qualifications:

• Technical training at a minimum level of secondary education (MBO level 4 equivalent).
• 3–5 years of experience in a service-oriented or maintenance environment.
• Knowledge of maintenance methodologies (e.g., TPM) is a plus.
• Strong communicative skills, both internally and externally.
• Good knowledge of Dutch and English.
• Commercial mindset with a focus on customer satisfaction.
• Ability to independently plan, prioritize, and pursue results.
• Holder of VCA VOL (or willing to obtain it).
• Willing to travel regularly within Belgium and the Benelux.
• Flexible in working hours, depending on customer needs.
• You feel comfortable in a mobile role.

Our offer:

• A competitive salary package, including company car, meal vouchers, group insurance, hospitalization insurance, etc.
• 20 vacation days + 12 ADV days (40-hour workweek).
• An international work environment and the opportunity to collaborate with leading pharmaceutical customers.
• Flexibility in working hours.
• GEA invests in your personal development and supports both internal and external training for your further growth. There are opportunities for growth into other roles within GEA.
• The possibility to work in an environment where innovation and change are part of the daily culture.

What happens after you apply?

You will receive an email when your application has been processed.

One of our Talent Acquisition Partners will assess whether the application meets the qualifications for the position.

If your application is successful, you will be invited for an initial conversation, either virtual or in person.

Usually, we make a decision after the second/third conversation. Do not hesitate to contact our team at any stage of your application.