IT Operations Senior Specialist

Job Title

To lead and oversee Gathern's IT operations, infrastructure, and service delivery to ensure secure, reliable, and compliant technology environments.

Accountabilities:

• Lead IT operations activities, ensuring secure, stable, and high-performance technology environments across the organization.
• Oversee identity and access management, MFA enforcement, and Zero Trust controls across Microsoft 365 / Google Workspace and all internal applications.
• Govern and maintain ISO 27001 and NCA-ECC IT controls, documentation, and evidence to ensure readiness for internal and external audits.
• Supervise IT team members or external support providers, assigning tasks, monitoring performance, and ensuring timely service delivery.
• Direct the migration and integration of systems such as Google Workspace to Microsoft 365, ensuring data integrity and minimal downtime.
• Lead the continuous improvement of IT processes, SOPs, and service-management frameworks (incident, change, request, and asset management).
• Develop, maintain, and audit the IT asset register, license inventory, and configuration management database (CMDB).
• Ensure endpoint compliance, encryption, MDM/Intune policies, and patch management across all employee devices.
• Oversee procurement, vendor onboarding, and contract management while ensuring alignment with security and data-protection requirements.
• Conduct periodic DR testing, backup validation, and access governance reviews to ensure operational continuity and security.
• Collaborate with Engineering, Security, and Data teams to align IT operations with risk management, compliance, and business goals.
• Monitor IT security posture, infrastructure health, and control effectiveness; provide management with regular reports and insights.
• Coordinate IT-related tasks during ISO audits, penetration tests, and security assessments.
• Lead user training, onboarding sessions, and awareness programs to promote secure and effective system usage