Senior Analyst - Customer Service
Gates
Senior Analyst - Customer Service
Builds knowledge of the company, processes and customers
Solves a range of straightforward problems
Analyses possible solutions using standard procedures
Receives a moderate level of guidance and direction
Understands key business drivers; uses this understanding to accomplish own work
Solves standard problems by analyzing possible solutions using experience, judgment and precedents
Impacts quality of own work and the work of others on the team; works within guidelines and policies
Explains information to others in straightforward situations
Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills
Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets
None
No supervisory responsibilities but may provide guidance to new associates
2-4 years of experience
Typically requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts