Customer Service Representative
Gates
Customer Service Representative
This role is to ensure:
Customer service representative is the direct link between GUTC and clients looking for service Execution of sales and marketing activities with channel distributors to meet assigned target objective. Customer service is the initial point of contact and it is her job to help customers, answer their questions and to provide assistance. Customer service representatives may perform a variety of duties and work with cross functional in GUTC to satisfy and meet customer requirement. Contact with internal variety of departments to convey customer requirement and ensure urgent orders are given immediate attention. Communicate regularly with customer requirement and sales team to providing appropriate information. Daily contact customers and affiliate via e-mail or telephone.
Keys to Success
- Develop yourself
- Deliver Results
- Think Strategically
- Live our Values
Requirements and Preferred Skills
- Good command with both written and spoken English.
- Bachelor Degree in Business Administration or Engineering field will be an advantage.
- At least 2 years experiences in customer service.
- Work independently with minimal instruction.
- Service mind, Able to work under pressure, Able to multi task.
- Proficient PC skills: Microsoft Excel/Word/Power Point.
- Knowledge in Incoterm and L/C will be an advantage.
- Good communication
- Motivation skills and an ability to handle pressure.
- Listening skills to understand what customer wants.
- Good commercial judgment and use common sense dealing with sales team when seeking agreement with customer.