Customer Service Representative

Customer Service Representative

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

Essential Duties and Responsibilities

• Attend to and resolve customer inquiries, requests, and complaints via email, or other channels.
• Provide clear and accurate information about products
• Order management
• Expedite material when necessary
• Escalate complex issues to higher levels when necessary.
• Follow up on pending cases until resolution.
• Collaborate with other departments to ensure customer satisfaction.
• Suggest improvements to service processes based on customer feedback.

Requirements and Preferred Skills

• Bachelors Degree International Business, Administration or related that provides exposure to fundamental theories, principles and concepts
• 0-1 years or in similar positions
• Verbal and written communication skills.
• Empathy and ability to handle difficult situations with patience and professionalism.
• Results-oriented and problem-solving skills.
• Ability to work under pressure and in a team environment.
• Microsoft Office knowledge
• Advanced English Proficiency - Writing, Reading, Speaking.

Competencies

Listening Skills

Attentive Listening

Resolving Conflict

Personal Organization

Know Our Business - Understands the organization's mission and priorities

Educates the customer—Proactively shares information, insights, and rationale about the situation to increase the customer's understanding and confidence in services and capabilities; guides customer expectations to prevent misunderstandings and dissatisfaction.

Communicates with impact—Focuses communications to have a positive effect on others; uses forceful and compelling language and tone to stimulate others' thinking and actions; uses analogies, illustrations, or colorful expressions to create mental images; uses visual aids when appropriate to enhance the impact of the content.

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.