Customer Service Coordinator (german & Italian Speaking)

Customer Service Coordinator (German & Italian Speaking)

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

As a Customer Service Coordinator (German & Italian Speaking), you will play a key role in supporting our sales operations by handling customer communication, processing orders, and coordinating with internal departments. You'll ensure smooth service and excellent support for our customers in German- and Italian-speaking markets.

Essential Duties and Responsibilities

• Handle customer inquiries, orders, and complaints professionally and efficiently
• Communicate with customers via phone, email, and other channels in German and Italian
• Coordinate with internal teams (sales, logistics, finance) for seamless order fulfillment
• Maintain accurate ERP records and customer master data
• Monitor sales orders, track deliveries, and manage returns
• Prepare reports and provide insights to the sales team
• Support administrative tasks such as document handling and internal reporting

Keys to Success

• Fluency in German and Italian (written and spoken)
• Clear and professional communication skills
• Detail-oriented approach to documentation and data accuracy
• Strong organizational and multitasking abilities
• Proactive problem-solving mindset
• Familiarity with MS Office and ERP systems
• Collaborative mindset with a focus on customer satisfaction

Supervisory Responsibilities

• No supervisory responsibilities; manages own workload

Requirements and Preferred Skills

• Fluency in German and Italian is required; English is a plus
• Experience with ERP systems and MS Office applications
• Commercial training (e.g., Office Clerk, Industrial Clerk) or similar background
• Strong service orientation and ability to manage multiple priorities
• No travel required

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

GDPR: Gates are committed to protecting your private data. Please see below the link to our Job Applicants Privacy Statement which we would ask you to read in full. By applying for this position, you confirm that you have read, understood and accepted this policy.