Operations Administrative Assistant

Job Title

We're looking for motivated, engaged people to help make everyone's journeys better.

Position is responsible for FAC, IFBL, data entry, and reporting processes, and is also be responsible for payroll relief management clerical support and interfacing with customers.

Hourly Rate: $18 - $20 Per Hour

Benefits:

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits (if applicable)
• Employee Discounts (if applicable)
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:

• Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality.
• Helps drive unit-wide quality strategy programs and processes.
• Partners with operations and training functions to identify training needs and provide input on training approaches and content.
• Partners with operations to identify and use the 8D process to resolve flight attendant comments.
• Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner.
• Receives and responds to customers inquiries relating to flight attendant comments.
• Works directly with the customers during IFBL disputes and visits to the unit.
• Communicates flight attendant comment reporting verbally and visually to the operational staff and management.
• Data entry of flight attendant comments.
• Other duties as assigned by management.

Qualifications:

Education:

• High School diploma or equivalent is required
• Associate's degree preferred

Work Experience:

• 1 year of customer service experience in a manufacturing environment
• 1 year of data entry experience

Technical Skills: (Certification, Licenses and Registration)

• Strong Microsoft Office experience, especially Word, Excel, and PowerPoint
• Working knowledge of operations
• Presentation skills

Language / Communication Skills:

• Must have excellent written and verbal communication skills

Job Dimensions:

• Geographic Responsibility: Unit
• Type of Employment: Full-time / Part-time
• Travel %: None
• Exemption Classification: Non-Exempt

Organization Structure:

• Direct Line Manager (Title): General Manager or Operations Manager
• Estimated Total Size of Team: 2

Gategroup Competencies Required to be Successful in the Job:

• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position:

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone:

Excellence

· We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.

· We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

· Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.

· We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

· We care about what we do, and we understand the impact we have on others and the planet.

· We always look out for each other –creating a safe workplace environment is everyone's responsibility.

Respect

· Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.

· We respect each other's voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

Application Closure Statement

• To be considered for this position, please submit your application by 01/12/2026

Gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.