Conference Technology Service Project Manager

Gartner It Project Manager

Join a world-class team of skilled engineers who build creative technology solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

Gartner is looking for a well-rounded IT Project Manager to provide project/program leadership for the delivery of Technology services to Gartner Conferences. The Project Manager supports Conference Technology delivery within the EMEA region, coordinates the delivery of priority conferences, and drives readiness and execution process adoption and improvement across all service teams. This person will closely engage with the Regional IT Program Manager/Lead and with Conference Business Partner. This person will provide operational transparency to senior leadership.

This role is accountable for the quality of the results, benefits realization, end user satisfaction and timely delivery, ensuring that projects are planned and executed in a manner consistent with company strategy, commitments, goals, and standards. In this role, you will be required to manage and collaborate with geographically dispersed teams. The candidate should have experience running projects in an Agile environment. Experience in conference or events delivery is highly desirable with the ability to coordinate application, infrastructure, monitoring, operations, and business teams.

Project Manager will be expected to travel ~10-15% per year.

Responsible for the oversight and management of EMEA technology-based Project Portfolio in support of Gartner Conference Technology operations and initiatives. Accountable for fostering an environment of collaboration and high impact results.

• Coordinate overall technology delivery to Gartner Conferences within the EMEA region.
• Conduct operational readiness routines, coordinating a team of engineers in adherence with established readiness runbooks and processes.
• Manage conference technology business requirements and ensure regional conference staffing levels are in line with needs.
• Identify, escalate and work to mitigate conference delivery risks.
• Engage with Conference Business leads on readiness, execution and risk topics – including incident management onsite during conferences.
• Partner with Regional Program Management leadership to provide executive-level and cross-team updates to stakeholders.
• Hold Conference retrospectives, identifying and driving forward actions to continually improve operations.
• Monitor conference delivery metrics trends, analyzing root cause of issues and developing plans to improve; consistently evaluate performance through key performance indicators.
• Partner closely with teammates to design improvements to current-state processes rooted in "on the ground" operational experience.
• Foster a positive working culture with a "one team" mindset, supporting teammates through challenges and providing leadership through change.
• Guide teams in their adoption of Agile methodologies and processes.

Strong IT professional with 5+ years of experience in project management. The candidate should have strong qualitative and quantitative problem-solving skills along with high ownership and accountability.

• 5+ years of experience in working with IT Development and/or IT Infrastructure teams in a project management capacity.
• Project Portfolio Management ability to oversee and manage conference deliveries across the region, prioritizing and balancing competing initiatives.
• Ability to coordinate technical delivery solutions for large-scale events, ensuring timely and effective delivery of conference technology.
• Experience with conducting and managing operational readiness routines, familiarity with readiness runbooks and processes.
• Strong project leadership skillset; experience with Agile and Waterfall methodologies, leading and coordinating teams of engineers and fostering a collaborative culture of continuous improvement.
• Demonstrated team leadership skills - communication, collaboration, people management & influencing – experience working with matrixed teams, management & executives in a dynamic, growth environment.
• Demonstrated risk management skills, identifying, escalating and mitigating risks.
• Ability to work in a fast-paced environment with tight deadlines and multiple project deliverables.
• Client-first mindset - ability to understand, influence and manage the expectations of clients, team members, management and external groups.
• Continuous improvement mindset and ability to conduct retrospectives and drive operational improvements.
• Ability to manage international remote teams.
• Fluent in English.
• Able to develop tactics that support strategic initiatives at scale.

Four-year degree (Computer Science, Business, or related functional field) and/or equivalent combination of education or work experience. Broad picture thinker – ability to balance project execution with portfolio-level management activities. Proactive self-starter excited by solving challenges who takes end-to-end ownership of problems. Critical thinker, with ability to learn beyond formal training; strong aptitude for delivering quality products. Excellent communicator, both written and verbal, to all levels of the organization. Comfortable with change and demonstrates a no-limits mindset.

Don't meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

• Competitive compensation, generous paid time off policy, charity match program, and more!
• Private Medical and Dental Insurance, Parental Leave, Employee Assistance Program (EAP).
• Limitless growth and learning opportunities.
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact – your work will contribute directly to our strategy.
• Enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.