Askhr Associate

Askhr Associate

As Gartner continues to grow, we are seeking an AskHR Associate who will serve as a key resource in AskHR, Gartner’s centralized function for HR inquiries that acts as intake, fulfillment, and escalation capability for all things HR. The AskHR Associate supports internal and external global stakeholders and associates by serving as a front-line point of contact for HR questions, processes, and inquiries through the ServiceNow platform. This associate is responsible for communicating and responding directly to inquiries, triaging to and partnering with appropriate COEs as necessary to ensure a successful resolution to HR inquiries. In addition, our AskHR Associate will support programs and special projects in the AskHR function, including associate experience, crisis response, and other associate-facing large-scale communications, projects, and initiatives.

What you’ll do:

• Provide general support for inquiries from Gartner associates, HR teams and COEs, and other internal and external stakeholders
• Maintain, audit, and create AskHR knowledge base articles, partnering with COEs to create new content for our most frequently asked questions
• Analyze ServiceNow data and present trends to stakeholders, identifying opportunities for AskHR to enhance efficiency and scalability
• Test system features and promptly flag issues as a system admin and primary user

What you’ll need:

• 1+ years of customer service experience
• HR experience highly preferred
• Superb customer service skills and sense of urgency in a services environment
• Ability to learn new tasks quickly and efficiently, applying a research-driven and continuous improvement mindset to each task
• Ability to handle multiple high-priority tasks simultaneously and meet deadlines and SLAs
• Demonstrated ability to work as part of a hybrid team
• Inquiry ticketing/triage experience preferred
• Excellent written and verbal communication and interpersonal skills, problem-solving and decision-making skills, and ability to handle sensitive and confidential situations and/or documentation
• Proficiency in Microsoft Office (Outlook and PowerPoint) and Google Applications

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 43,000 USD - 60,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.