Assistant Service Manager II

Assistant Service Manager II

The primary responsibility of the Assistant Service Manager II is to assist the Service Manager & Maintenance Manager supervise and coordinate the activities of maintenance and vendor workers to insure that all upkeep, inventory and repair of grounds and buildings of the property is completed in a competent and efficient manner. Provides guidance and motivation to ensure a positive working environment and quality community living. Also performs service-related duties.

Assistant Service Manager II duties and responsibilities include, but are not limited to, the following:

Conduct all business in accordance with company standards and local city, state and federal codes when applicable (e.g., OSHA, ADA, Fair Housing, etc.). Other duties may be assigned.

Maintenance:

• Assists with Completion of Turnover Purchase Orders
• Assists Service Manager & Maintenance Manager with supervising, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Audit Turnover QC Forms
• Follows Up with Corrections on QC Defects
• Manages Uniform Inventory & Loss for Maintenance Personnel
• Manages Appliance Ordering & Tracking
• Manages Lock Outs
• Manages Recordkeeping of Routine & Preventative Maintenance
• Manages Water Penetration Projects
• Maintains Make-Ready Board
• Performs Parts Ordering
• Performs Job Responsibilities of Interim Assistant Manager I
• Reports QC Scores to Supervisor
• Schedules Turnover Vendors

Leasing:

• Assist management team with other various tasks required.
• Provides list of inventory of rent ready apartments to management team
• Provides management team status of "offline" units

Administrative:

• Knowledgeable regarding and upholds all company policies, goals and values.

Resident Relations:

• Represent the community in a professional manner at all times-on/off property.
• Deliver communication documentation to residents.
• Contribute to resident retention programs.

Safety:

• Monitors the grounds for safety hazards and ensures unsafe conditions are promptly identified, reported and corrected.
• Gains ongoing knowledge and ensures compliance with all company, local, state and federal safety rules.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations are available, upon request, to assist qualified persons with disabilities to perform the essential functions of the job, as needed.

Must maintain a neat, clean and professional appearance, and convey courteous, respectful conduct, while working and/or present at any of the communities.

Must demonstrate ability to satisfactorily perform job duties without seeking outside contractor assistance.

• Must demonstrate excellent customer service and ability to contribute to and foster a team approach to serving residents and maintaining a desirable community.
• Must comply with expectations for performance and conduct as set forth in the employee handbook.
• Reliable attendance is an imperative job function.

Work Hours: 40 hours per week. Weekly schedule may change as required. Weekends as circumstances warrant.

Safety Equipment: Required to wear back support belt, and gloves as tasks dictate.

Equipment/Machinery/Tools: An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:

• Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
• User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, jacks, step ladders, full ladders.
• Power Tools: Blowers, power washers, etc.
• Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc.
• Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.

Education/Experience: High school diploma or general education degree (GED), Bachelors' Degree preferred; or 2 to 3 years in construction or apartment maintenance work and/or training; or equivalent combination of education and experience. Prior administrative experience and experience in property and real estate management highly desirable.

Technical Skills/Licenses Required:

• Must have Fair Housing certification
• Certified Apartment Maintenance Technician (CAMT) is desirable.
• Must have valid CA driver's license and automobile insurance coverage at the level required by law.
• HVAC Certificate and valid Pool Certification preferred.
• Proficient in use of computer and standard office programs such as Microsoft Office (Outlook/Word/Excel).
• Experience in Property Management software such as Yardi, Grace-Hill & Silvertrac highly desirable

Work Environment:

While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate.

Physical Demands:

Reasonable accommodations are available to qualified individuals with disabilities to enable them to perform the essential functions. Constant need (66% to 100% of the time) to perform the following physical activities: stand, bend, stoop, squat, kneel, climb stairs or ladders, push or pull, reach above shoulder, grasp, grip, turn, finger dexterity, writing or otherwise communicating information to others. Lifting/carrying (supplies, blower, ladders, etc.): Over 150 lbs. Rare need (less than 1% of the time) 75 - 150 lbs. Occasional need (1% to 33% of the time) 25 - 75 lbs. Frequent need (33% to 66% of the time) 1 - 25 lbs. Constant need (66% to 100% of the time) NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons and while wearing the required, appropriate safety equipment. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.

Communications: Must be able to communicate effectively (orally and written) in a professional manner on a regular basis with management and co-workers within the company as well as residents and outside vendors. Works well as part of a team. Follows instructions and responds to management's direction. Accepts constructive criticism and uses it as a learning tool.

Supervisory Responsibilities: Directly supervises one or more employees in the maintenance department (i.e. Maintenance Porter, Technicians I, II, Leads & Maintenance Coordinator). Carries out supervisor responsibilities in accordance with Company policies and applicable laws.

Attendance and Punctuality: Is reliable and consistently at work and on time; willing to travel and work evenings, weekends, and holidays as required.

Travel: Travel may be required within the Southern California Region.

Other Competency Requirements for Effective Performance:

• An energetic, positive, ethical and enthusiastic leader with strong people management skills. Effective communicator, trainer and motivator. Inspires trust, respect and loyal team relationships.
• Understands business objectives (focus on profitability, quality, professionalism, efficiency and effective use of time), and is results driven. Develops practical strategies to achieve business objectives. Makes sound business decisions.
• Excels in a fast paced, dynamic environment; ability to adapt to changing priorities; remains organized and focused under pressure; able to meet deadlines.
• Calmly and effectively manages conflict, difficult and/or emotional situations; focusing on resolving issues and achieving an effective solution, rather than on blame.
• General understanding of company's policies and laws applicable to the conduct of business; follows and enforces such policies and laws.
• Works independently with little or only general supervision.
• Is accountable for the