Manager, Workplace Operations - San Francisco

Manager, Workplace Operations - San Francisco

Full time Two Folsom, San Francisco, CA, US 94105

The Workplace Operations team plays a critical role in delivering a seamless, high-performance workplace experience across our corporate offices. The Workplace Operations Manager leads the Coordinators and Corporate Operations Representatives (CORs) supporting our San Francisco, CA and Dallas, TX hubs, ensuring our spaces operate efficiently, safely, and in alignment with the needs of our employees and business partners. This leader leverages deep operational expertise, strong vendor management capabilities, and a customer-focused mindset to ensure our buildings function at the highest standard and that our teams are equipped to respond with agility, professionalism, and care. The Workplace Operations Manager is central to maintaining operational excellence across our corporate sites—sustaining processes, guiding and developing talent, and fostering strong cross-functional partnerships. This role is accountable for ensuring our physical spaces reflect our brand, support productivity, and create an environment where employees can do their best work. With a balance of strategic oversight and hands-on problem solving, the Manager leads the team in delivering a responsive, reliable, and service-driven operation.

What You'll Do

Leadership & Team Management

• Supervise and develop Coordinators and Corporate Operations Representatives across multiple office locations.
• Recruit, hire, train, and coach team members using tools like Situational Leadership.
• Conduct regular staff meetings, provide feedback, and set development goals.
• Maintain and improve customer service standards through training and process improvements.

Operational Oversight

• Manage day-to-day operations for assigned buildings, ensuring smooth functioning of all workplace services.
• Monitor and resolve service requests related to: mail services, parking, building information.
• Conference room bookings and common area upkeep.
• Equipment and resource inquiries.
• Support ticketing system during peak times or staff shortages.
• Participate in annual budget planning and manage invoice processing and PO requests.

Facility & Safety Management

• Ensure cleanliness and visual standards of buildings through regular inspections.
• Coordinate maintenance requests for janitorial, HVAC, plumbing, electrical, signage, pest control, etc.
• Uphold safety standards and reduce risk by ensuring code compliance.
• Manage storage functions and inventory for campus items.

Vendor & Partner Collaboration

• Work with contracted vendors to maintain service quality and resolve performance issues.
• Participate in RFPs and assist with contract implementation.
• Collaborate with internal teams such as: Global Events and Workplace Connections for event setup and logistics.
• Security and Café staff for operational needs and access coordination.

Event & Emergency Support

• Act as site contact for high-profile events, ensuring proper setup and coordination.
• Provide flexibility for event coverage and schedule changes.
• Serve as on-call contact for after-hours emergencies, initiating communication and resolution steps.

Communication & Reporting

• Maintain accurate and updated information on internal platforms (Threads, policy guides).
• Review ticket reports for coaching opportunities and process improvements.
• Provide updates and recommendations to leadership on operational performance.

Who You Are

• Proven ability to deliver high service levels and manage multiple responsibilities and work independently.
• Strong customer service, leadership, and communication skills.
• Ability to manage multiple priorities and work independently.
• Proficient in Microsoft Office; basic facility management knowledge with willingness to learn.
• Organized, adaptable, and calm under pressure.
• Skilled in team development and building effective partnerships.
• Experience coaching and developing direct reports.
• Flexible for after-hours work and emergencies; maintains confidentiality.
• High school diploma or GED required; college degree preferred.
• Ability to walk, stand, kneel, and lift up to 60 lbs.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Salary Range: $119,400 - $155,200 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.