Executive Support Technician – Office Of The CEO

Executive Support Technician – Office Of The CEO

Full time Two Folsom, San Francisco, CA, US 94105

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About The Role

As the Executive Support Technician to the CEO, you will provide specialized support in iOS capabilities and new market innovations. The technical solutions you provide will be instrumental in supporting the CEO with advanced technology solutions tailored to iOS platforms while exploring cutting-edge ideas for efficiency and optimization. This role requires a deep understanding of iOS technologies, strategic vision for market trends, and the ability to integrate innovative solutions into a hybrid enterprise environment. The Executive Support Technician to the CEO will deliver high-touch customer service and tailored solutions while forging strong partnerships. Your expertise will empower the CEO through proactive support and seamless technology integration that anticipates needs and drives impactful results. Other than occasional travel, you will be expected to be full-time onsite at our San Francisco office. If relocation is necessary, you will be required to be working onsite in San Francisco within 30 days of your start date. This role is eligible for relocation assistance.

What You'll Do

iOS Technology Management:

• Support, manage and optimize iOS devices, applications, and ecosystems used by the CEO and Office of the CEO, utilizing knowledge of native Mac tools (incl. Mail, Contacts, and Calendar).
• Ensure seamless integration and functionality across iOS platforms, including Macs, iPads, iPhones, and related software.
• Provide technical support and troubleshooting for iOS-related issues, ensuring swift resolution.
• Maintain a comprehensive understanding of the CEO's full technology ecosystem—including WiFi networks, device setup, audiovisual systems, and support infrastructure—across all primary locations. Ensure seamless connectivity and continuity regardless of location.

New Market Innovations:

• Research and evaluate emerging technologies and market trends relevant to the CEO office's strategic goals.
• Identify opportunities for leveraging new software and technologies to enhance productivity, efficiency, and competitive advantage.
• Pilot and implement innovative solutions, collaborating with internal teams and stakeholders to drive adoption and maximize benefits.

Executive Support:

• Provide framework for the CEO's technology-related appointments, manage day-to-day technology readiness and technology lifecycle, with a focus on iOS capabilities.
• Assist in managing the CEO's digital presence, ensuring alignment with organizational branding and strategic objectives.
• Prepare and deliver presentations, reports, and briefings on iOS capabilities and market innovations for the CEO's review and decision-making.
• Support O365 on Mac and Windows workstations for members of CEO's office and additional SLT members as required.
• Provide on-call technical support for CEO's office.

Strategic Planning and Project Management:

• Contribute to strategic technology planning, aligning iOS capabilities and innovations with corporate objectives.
• Collaborate on initiatives that explore emerging market trends and help shape practical enhancements to workflow.
• Monitor project timelines, budgets, and deliverables, ensuring successful implementation and stakeholder satisfaction.
• Proactively identify opportunities to support CEO/CEO office with latest market innovations and strategic technology planning; research and pilot new apps, AI tools, and workflows to amplify impact.
• Pilot and implement innovative solutions, collaborating with internal teams and stakeholders to drive adoption and maximize benefits – across IT, CEO Office, Communications, SLT, etc.

Vendor Management and Partnership Development:

• Collaborate with external vendors and technology partners to explore solutions and innovations.
• Manage vendor relationships and oversee service delivery.

Who You Are

Experience in an executive support technology management role, specializing in iOS, Windows & O365 capabilities and new market innovations in enterprise environments.

Advanced knowledge of Mac and iOS operating platforms, market trends, innovations, and emerging technologies relevant to iOS platforms.

Excellent project management skills with the ability to prioritize tasks, meet deadlines, and manage resources effectively.

Exceptional communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders at all levels.

Strategic thinking and analytical mindset to evaluate complex technical and business challenges and drive towards proactive problem-solving solutions.

Ability to operate in a fast-paced, high visibility environment handling sensitive information.

Preferred Skills:

• Experience with hybrid enterprise environments, including integration of iOS technologies with other platforms (e.g., Windows, Cloud technologies, and AI).
• Familiarity with agile methodologies and rapid prototyping approaches for testing and deploying new innovations.
• Certifications in iOS development, project management, or related fields are a plus.

Working Conditions:

• This position may require occasional travel and flexibility in working hours to accommodate different time zones or urgent business needs.
• You will work closely with the CEO and senior executives, requiring a high level of professionalism, discretion, and confidentiality.

Benefits At Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity. Salary Range: $120,400 - $159,500 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.