IT Digital Services - Service Owner

It Digital Services- Service Owner

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Description

The Service Owner for Digital Services plays a strategic leadership role within the IT Commercial & Digital organization, responsible for the vision, roadmap, and lifecycle management of digital platforms that power Galderma's global web and mobile ecosystem. This role ensures that our digital services infrastructure supports engaging, compliant, and high-performing user experiences across 50+ markets, aligned with the company's Commercial and Marketing objectives.

As the Single Point of Contact for Business Process Owners (BPOs) and Brand Teams regarding digital channels, this role bridges technology and business, enabling the delivery of secure, reliable, and user-centric websites, mobile applications, and digital services. The Service Owner leads a cross-functional team of Business Analysts, Architects, Developers, and external partners to drive the evolution of Galderma's digital touchpoints with a strong focus on scalability, compliance, and operational excellence.

Key Responsibilities

• Define and execute the service vision, roadmap, and strategic priorities for Web and Mobile Digital Services.
• Ensure digital platforms meet evolving business needs across brands, geographies, and customer segments.
• Oversee day-to-day performance, uptime, and reliability of global and local websites and mobile apps.
• Ensure proactive monitoring, incident response, and service continuity planning.
• Drive standardization and automation of deployment and maintenance processes.
• Work closely with the Legal Department and Business/Brands to ensure that all digital properties comply with privacy regulations and industry standards (e.g. GDPR, HIPAA, GxP), in alignment with IT's responsibilities.
• Ensure the implementation of tools such as cookie consent, tracking management, and access controls.
• Coordinate regular audits, vulnerability scans, and policy adherence.
• Lead or support global and local initiatives involving digital platform upgrades, new website rollouts, and mobile app launches.
• Ensure timely, high-quality delivery in collaboration with internal teams, agencies, and technology partners.
• Manage cross-market digital templates, CMS standards, and governance frameworks.
• Partner with Marketing and Digital stakeholders to enable experimentation, personalization, and engagement capabilities.
• Monitor trends in digital experience, SEO, Core Web Vitals, and platform technologies.
• Act as the main IT counterpart to Brand, Digital, and Market teams for all digital service-related needs and escalations.
• Facilitate service governance, regular reviews, and roadmap alignment with key stakeholders.
• Support the integration of web and app platforms with CRM, Analytics, Consent, and Customer Identity tools.
• Own the service budget, ensuring cost-effective sourcing and delivery of digital services.
• Manage external agencies, hosting partners, and SaaS providers to meet performance and contract expectations.
• Evaluate and optimize licensing, hosting infrastructure, and support models.
• Maintain comprehensive documentation including service descriptions, runbooks, architectural blueprints, and compliance logs.
• Promote internal awareness of digital policies, standards, and platform capabilities.

Key Technologies & Platforms

• Content Management Systems (e.g. Adobe Experience Manager, Drupal, WordPress)
• Cloud Hosting Providers (e.g. Azure, AWS)
• Mobile App Distribution (App Store, Google Play, MDM)
• Consent Management Platforms (e.g. OneTrust, TrustArc)
• Web Performance and Security tools (e.g. Cloudflare, Google Tag Manager, Core Web Vitals)
• CI/CD pipelines and DevOps practices

Skills & Qualifications

• 10+ years of experience in IT Service Management, Data Platforms, or Digital Marketing Technology in a global matrix organization.
• Strong understanding of data architecture, analytics, omnichannel marketing, and AI/ML platforms within Commercial and Marketing domains.
• Solid experience with Digital Services, Hosting Platforms, Web/Apps Management, Development and Support.
• Experience leading cross-functional teams including architects, analysts, and external vendors.
• Demonstrated ability to engage senior stakeholders, manage expectations, and translate business needs into actionable plans
• Skilled in budget management, vendor governance, and service financials.
• Proactive, collaborative, and adaptable in a fast-paced global environment.

What We Offer In Return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package
• You will be able to work in a hybrid work culture
• You will participate in feedback Loops, during which a personalized career path will be established
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability

Next Steps

• Send your CV in English
• If your profile is a match, we will invite you for a first virtual conversation with Talent Acquisition
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team

Our People Make A Difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.