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Field Services Representative

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Summary

The Field Services team supports and partners with internal and external stakeholders to provide best in class installation and services of our commercial and residential roofing products. This team supports the entire GAF product line for commercial and residential with additional support for Siplast, GAF Energy and other Standard Industries businesses as needed. This position is remote, however, they will reside in the territory and generally requires the establishment of, and operation from, an in-home office and it requires travel of 30-60% to various customers, events and offsite meetings. The position reports to the Area Director Field Services or Regional Manager Field Services as applicable.

Job Summary

The Field Services Representative performs the day to day services within their assigned region. Responsibilities in this position include performing and completing roof inspections, performing specialized tasks to resolve problems, and providing weekly activity reports within the region. Field work involves Low and Steep Slope roof types. Participate in training and meetings when directed. Responsible for prioritizing, scheduling, and performing warranty, guarantee and complaint inspections within area of assigned responsibility without direct supervision. Field Service Representative will obtain a drone certification within the first 6 months.

Essential Duties

• Completes roof inspections including leak and complaint inspections
• Travels to neighboring areas to complete roof inspections
• Prioritizes open inspection requests to formulate a productive and efficient schedule
• Completes Commercial and Residential roof inspections including start ups, interims, and finals
• Complets leak and complaint inspections as assigned
• Assists in problem resolution, complaints and provide proper written communication to GAF and GAF owners/customers.
• Provides technical assistance to internal and external business partners as directed.
• Completes timely reports for all completed inspections

Qualifications Required

• H.S. Diploma or General Education Degree (GED) equivalent Required
• 5+ years of roofing experience Required

General Knowledge, Skills and Abilities

• Strong communication skills, both verbal and written critical for reports. Critical for advancement.
• Ability to work toward team goals and provide solutions
• Strong interpersonal and customer relationship management skills
• Time management skills; ability to prioritize multiple activities and commitments
• Ability to lift heavy equipment and materials, ladders, etc

Technical Knowledge, Skills and Abilities

• Understand and comply with GAF Safety requirements
• Possess a strong working knowledge of GAF products and procedures
• Possess strong computer skills related to GAF software systems as applicable
• Sound general knowledge of commercial and residential buildings, essential, on-going
• Knowledge of roofing related products and their installation method, essential, on-going
• Good attention to detail critical is for inspections

Physical Demands

• Stationary Position - Frequently
• Move/Traverse - Frequently
• Stationary Position/Seated - Occasionally
• Transport/Lifting - Frequently
• Transport/Carrying - Frequently
• Exerting Force/Pushing - Frequently
• Exerting Force/Pulling - Frequently
• Ascend/Descend - Frequently
• Balancing - Occasionally
• Position Self/Stooping - Frequently
• Position Self/Kneeling - Frequently
• Position Self/Crouching - Frequently
• Position Self/Crawling - Frequently
• Reaching - Frequently
• Handling - Frequently
• Grasping - Frequently
• Feeling - Occasionally
• Communicate/Talking - Frequently
• Communicate/Hearing - Frequently
• Repetitive Motions - Occasionally
• Coordination - Frequently
• Climbing - Frequently

Working Conditions

• Extreme cold - Frequently
• Extreme heat - Frequently
• Humid - Frequently
• Wet - Frequently
• Noise - Frequently
• Hazards - Frequently
• Temperature Change - Frequently

Travel Requirements:

30-60%

How We Protect What Matters Most:

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.