Operations Specialist, Eastern Europe - Remote Eligible

Operations Specialist

Reporting to the Regional Operations Manager, Eastern Europe, the Operations Specialist plays a key role in ensuring the smooth execution of G Adventures' tours by supporting both internal and external stakeholders. This position is responsible for overseeing day-to-day operational activities to deliver a seamless travel experience for our CEOs (Tour Leaders), travelers, and supply chain partners. The Operations Specialist also contributes to the optimization of existing itineraries and the development of new programs, ensuring operational efficiency while maintaining strong financial controls. This is a remote role based in the country where the successful candidate is hired.

Responsibilities:

• Communicate any significant trip details to vendors, suppliers, CEOs and other relevant individuals in preparation for a trip.
• Monitor department email accounts as requested, actioning emails according to priority.
• Action technical questions from GCO's (Inside Sales department) concerning trips.
• Support the Reservations department with any aspects of a trip's required reservations, modifications and cancellations in a timely and efficient manner.
• Support regional financial operations, including investigating and resolving invoice discrepancies in a timely and efficient manner.
• Identify problems in operations process and resolve them in a quickly and timely manner.
• Contribute to the enhancement of internal processes through identification, analysis, and implementation of efficiency and effectiveness improvements.
• Handle incidents and assist CEOs and/or travellers in a professional, empathetic and efficient manner
• Collaborate closely with the Customer Solutions team to resolve traveler issues, operational challenges, and post-departure inquiries.
• Ensure accurate validation of trip budgets.
• Contribute to the company performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.
• Assist the Regional Operations Manager in day-to-day coordination, and management of business operational activities.
• Help create customized trips upon request
• Develop a thorough understanding of and capability in all Department administrational roles and tasks in order to provide holidays/sick cover.
• Help prepare for and assist with the CEO recruitment, training, and provide the CEOs with the needed support
• Support product development by contributing to the optimization of existing itineraries and assisting with the development and operational feasibility of new trips.
• Carry the Operations Emergency Phone on a rotational basis
• Other duties as assigned by Regional Operations Manager.

Requirements:

• At least 2 years in the Tourism industry
• Superior attention to detail and accuracy
• Positive attitude and the desire to be part of a close-knit and effective team
• Exceptional English written and oral communication
• Experience in problem-solving and analytical thinking
• In-depth regional knowledge of Eastern Europe and Turkey
• Advanced organisational, time management and problem solving skills
• Intermediate knowledge of Excel and general computer skills
• Ability to adapt to an environment that is subject to constant change
• Solid knowledge of the Travel industry and geography of the region
• An understanding and commitment to customer service
• Any experience as a tour leader is considered an advantage.
• Self-starter able to work remotely.

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.