Operations Coordinator

Operations Coordinator

Reporting to the Cuzco Operations Manager, the Operations Coordinator serves the needs of G Adventures customers – internal and external. Duties will include working with suppliers and the Reservations team using efficient process and actioning any foreseeable problems. You will also need to communicate clearly and efficiently with travelers. Support for the Cuzco Operations Manager to ensure accuracy of product and flow of operations.

What You'll Be Doing:

• Support the Global Sales and Brand teams in information-gathering and logistics related to travelers before arrival.
• Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region.
• Purchase/book all tickets and services required as per the trips technical itineraries. If required, organize every week, the budget required to realize those purchases.
• Assist with validations to facilitate vendor reservations in coordination with the reservations team. This includes on-tour and post tour changes where modifications to the system are needed so that invoices match the system when received. Assessment and communication of cancellation fees to Base Camp Ops. Will generally require collaboration with the buying team and negotiation with suppliers.
• Organize all the pre-tour information needed by the travelers: Welcome Letters/Welcome Packages, checking Good to Go, boarding passes, reconfirmation of services… in the case they can not be performed by the CEO or there is no CEO associated with the tour.
• Run travelers briefing at the G Adventures office (or at hotels when required) and ensure all necessary information is provided to the travelers.
• Take part in the rental process of equipment during the Welcome briefing and ensure payment is taken and recorded accordingly.
• Monitor the information in the Slack trip channels and make sure all necessary information is provided there. At the end of the trip, archive the trip channels as necessary.
• Monitoring of incident reports as they come in, communicating with the Reservation and CEO Manager as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.
• Coordinate with the Regional Operations Leadership team regarding last minute changes, and keep the CEO's and providers informed.
• Through a deep knowledge of the region, assist the Latam reservation Team with solutions when new alternatives are needed to ensure a trip can run according to its itinerary.
• Support the Customer Solutions team for on-tour and post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.
• In case of Emergency, you might be required to assist outside of regular work hours.
• To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities.

Desired Skills and Experience Must Have:

• Highly proficient in English both written and spoken
• 3+ years experience in the travel industry
• Computer skills
• Able to work on a Sunday to Thursday (5 days/week) work schedule
• Familiarity with Regional Geography
• Excellent Customer Service and Listening Skills
• Problem Solving/Complaint Resolution
• Decision Making Skills
• Team Player, Flexible, Co-operative Approach
• Self Motivated and Goal orientated
• Excellent Attention to Detail, Well Organized
• Positive and Innovative Attitude
• Good time management skills

Nice to Have:

• Knowledge of G Adventures product in the region
• Vocational Qualification related to Travel & Tourism/Business

What Do We Offer You?

• Competitive salary commensurate with the role
• Competitive benefits package
• Birthday day off
• Vacation time for you to recharge
• Enhanced Parental Leave
• Learning and growth opportunities
• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.