Operations Coordinator

Job Title

G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can't wait for you to join us.

Assist with validations in coordination with the finance, reservations and buying teams. This includes on-tour and post-tour changes where modifications to the system are needed so that invoices match the system when received.

Provide administrative support for Global Sales and Head Office Operations teams (answer enquiries, information-gathering and logistics related to travelers before arrival).

Support product review and new product development.

Handle/resolve on-tour issues and support the Customer Solutions team for post-tour issues, investigating, collaborating and communicating with the stakeholders to manage situations as effectively as possible and bring them to resolution.

Monitoring of incident reports as they come in, communicating with the Reservation, Tour Staff Management Team and suppliers as necessary to determine if follow up is needed, and communicating with appropriate individuals to assist in issue resolution.

Coordinate with the Operations Supervisor/Regional Operations Manager regarding logistical tour changes, and keep the CEO's and providers informed.

Monitor shared email accounts as requested.

Carry the emergency phone as required in rotation with others. In case of Emergency, you might be required to assist outside of regular work hours.

To contribute to G Adventures performance by displaying a positive, enthusiastic attitude and showing support and involvement in G Adventures initiatives and activities.

Building working relationships both internally (e.g. with product, buying, reservations, operations, tour leaders based in Bangkok and globally), and externally (with suppliers, customers).

Other duties as assigned.

Competitive salary commensurate with the role

Competitive benefits package

Birthday day off

Vacation time for you to recharge

Enhanced Parental Leave

Learning and growth opportunities

Employee Resource Groups

*Applicable based on location* G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.