Senior Officer, Policy Administration, Life Operations

Job Opportunity At FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

The Job

1. Execute daily operational tasks of policy administration which are assigned by manager or by system which mainly related to Financial changes and Billing related tasks.
2. Act as a key contact point for premium payment transactions and assisting the manager in resolving operational issues and ensuring regulatory compliance
3. Process policy service applications and handle related administration tasks within SLA
4. Support system enhancements to continuously improve policy service quality and efficiency
5. Assist in the development and improvement of the processes and procedures
6. Prepare and check policy endorsements and confirmation letters for relevant policy service applications and ensure information on those documents are correct.
7. Assist in any ad-hoc tasks or duties as assigned

The Person

• Degree holder with minimum of 5 years of experience in Policy Administration in Financial Changes and Billing Related areas. Open to consider candidate with "cashier experience"
• Proficient in written English and Chinese
• Good PC skills, including Excel, Word, and PowerPoint
• Good communication skills
• Ability to work independently

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate. Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.