Senior Manager, Operation Risk, Life Operations

Senior Manager Of Operation Risk In Life Operations

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

As a Senior Manager of Operation Risk in Life Operations, you will perform 1.5 line (in between first line – Life Operations and second line - Compliance) of life operational risk and resilience monitoring duties, especially for non-AML related items such as fraud, guidelines issued by Insurance Authority, VHIS, BCP, etc., to ensure the organization's adherence to regulatory requirements and internal policies:

Develop, implement, and maintain AML procedure manuals and SOPs across Life Operations, ensuring alignment with regulatory, group, and local compliance requirements

Ensure consistent execution of AML controls, including premium collection, third-party payments, and ownership changes

Manage AML-related incidents, ensuring timely and effective remediation and documentation

Act as a subject matter expert (SME) on AML regulatory submissions (e.g., IA AML survey)

Liaise with internal stakeholders (Life Operations, Risk & Compliance) and external auditors to ensure clear communication and collaboration

Make recommendations on control improvements and provide advice to Life Operations teams on AML matters

The Person

Minimum 8 years' experience in the life insurance sector, preferably in Life Operations or Compliance

Deep understanding of regulatory requirements (e.g., AML, fraud guidelines issued by the Insurance Authority)

Confident in dealing independently with various stakeholders, including senior management

Strong analytical and problem-solving skills

Ability to manage multiple priorities and meet deadlines

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.