Senior Analyst, Information Security Engineering

FWD Group Network Security Role

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.

Purpose

Communicate, implement and execute any Network Security Initiatives or Projects

Work closely with Group InfoSec and business units to provide Level 2 or 3 support on any FWD Network Security Controls

Act as single point-of-contact to assigned business units for any queries in relation to these network security controls

Conduct investigation and escalation on any discrepancies in the security control deviation

Support the team in the complex integration and incident matters

Key Accountabilities

Facilitate and guide the implementation of new network security controls for assigned markets

To coordinate the collection and generation logs for issue resolution

To prepare network security control metrics for management reporting

Perform periodical and ad-hoc network data analytics for security controls improvement

To support and participate in any project initiatives for remediation, service improvement and/or cost-savings

Proactively identify, plan and execute improvement opportunity to increase efficiency and effectiveness of reporting process and tools

Coach junior team members

Key Performance Indicators

Accuracy of the reports and timely submission

Support the Network and Cloud Security Lead and Head of Security Engineering in continuous uplift of deliverables

Ensure operations and management of services are delivered within agreed SLAs across FWD group and business units

Meet the objectives of the role within the defined timelines

Provide continuous support and consultation with regards to deliverables across FWD Group and Business Units

Conduct periodic review assessments on existing controls and processes related to deliverables

Doing things right, creating synergies for the overall FWD goals and objectives, along with a people first approach

External & Internal Contacts

Group Head of Information Security Engineering

Group IT and IT Security Teams

Business Units Technology Teams

Vendors and/or Service Providers

Qualifications / Experience

Minimum 3-5 years of experience in areas relating to Network Security

Degree from Information Technology or equivalent discipline

Knowledge & Technical Skills

Hands on experience in implementing or managing Networking Products such as Checkpoint, Palo Alto, Zscaler, Skybox

Detailed oriented and able to work under pressure and accustomed to work under tight deadlines

Team-oriented, collaborative, and agile and able to adapt to changes

Good stakeholder management and communication skills

Good written and verbal communication skills, strong interpersonal skills and the ability to communicate effectively