HR Policy & Documentation Admin

FWD Group HR Policy Specialist

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

PT FWD Insurance Indonesia ("FWD Insurance"), a joint-venture insurance company and a part of FWD Group, previously known as PT Commonwealth Life, has successfully merged with PT FWD Life Indonesia ("FWD Life") as of 1 December 2020 and will be known as FWD Insurance.

The merger of FWD Life and FWD Insurance has led to a more comprehensive range of products, including unit-linked insurance, individual & group term life insurance, individual & group personal accident insurance, and group medical insurance through technology driven-distributions such as agency, bancassurance, e-commerce, and corporate.

FWD Insurance is registered and supervised under Otoritas Jasa Keuangan ("OJK").

FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.

To support the HR department in enhancing operational effectiveness by updating HR policies, SOPs, and guidelines; optimizing the use of existing features in the iHR system; and ensuring the completeness and accuracy of employee documentation in alignment with company standards and compliance requirements.

• Review and update existing HR policies, SOPs, and guidelines to ensure alignment with current practices and regulations.
• Identify unused or underutilized features in the iHR system and coordinate with relevant stakeholders to activate and implement them effectively.
• Conduct checking of employee documentation to ensure completeness, accuracy, and compliance with internal and external requirements.
• Collaborate with all HR Departments to gather input and feedback for policy improvements.
• Maintain organized records of all updated documents and system changes.
• Provide support in the implementation and communication of new or revised HR policies and procedures.