Benefit & Operations Payment Officer
FWD
FWD Insurance Position
FWD Insurance is a pan-Asian life and health insurance business that serves more than 38 million customers across 10 markets. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Insurance is registered and supervised under Otoritas Jasa Keuangan (OJK).
FWD Insurance is a member of Indonesia Financial Services Alternative Dispute Resolution Center.
Ensure all benefit payment (individual, credit life, etc) to be fulfilled well then operational activities running smoothly.
Payment Process
- Ensure benefit PRF receive are executed accurately, securely, and effectively via approved platforms (RPA, Compass System, Bank system).
- Quick response to solve unprocess data back to requestor.
- Ensure all payment processes adhere to prevailing Service Legal Agreements (SLAs) and are supported by robust governance.
After Payment Process
- Review and validate all benefit payments by checking payment list to bank statement daily.
- Update all PRF Paid into share folder.
- Provide transfer evidence into share folder.
- Provide monthly report: Corporate Care reports (claim, rejection, premium collection, commission), and non Corporate Care reports (Payment List, rejection), buku bank and bank statement.
- Provide Daily Balance and Cashflow Activity Report.
Actively back up on Operational Payment process if needed.