Guest Services Associate

Futurecare Guest Services Associate

At FutureCare, our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the first impression of FutureCare, our front desk receptionists are knowledgeable, helpful, and personable with a keen awareness of the day-to-day facility operations.

FutureCare stands out as a leader in managing health care across a continuum of care. We embrace cultural diversity within our facilities and are known for recognizing hard work and dedication. Our team members are rewarded for their compassion and care. We offer a competitive salary, excellent benefits package, tuition reimbursement, employee assistance, and a matching 401K plan.

***Competitive Pay $15.00 - 20.14/hr! **

The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Responsibilities

• Greet all visitors, vendors, and other staff members to the facility
• Guide or direct all visitors to their proper location
• Explain all Covid guidelines and procedures for entering the facility
• Answer incoming phone calls. Take messages or forward calls to voice mail system
• Sort, organize and forward all mail to appropriate staff and residents
• Maintain visitor sign-in sheets on a daily basis
• Works closely with the Dietary department to assist with meal notices team member lunch payments
• Abide by the standards identified in FutureCare's Statement of Corporate Ethics and the Corporate Compliance Plan.
• Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned

Qualifications

• High school diploma or equivalent required
• A minimum of at least one year of clerical or medical office experience required
• Previous experience working in a skilled nursing facility or a medical facility a plus
• Must have a welcoming personality and a professional demeanor
• Exceptional customer service skills
• Proven experience operating a multi-line phone system
• Must be able to work independently or as part of a team
• Ability to maintain professional working relationships
• Highly detailed and organized with the ability to multitask

Equal Opportunity Employer

FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.