Specialist - Enterprise Cards And Payments (support)

IT Specialist

We are seeking a technically skilled and detail-oriented IT Specialist to join our Enterprise Payments Systems Application Support team. This role is responsible for maintaining, troubleshooting, and optimizing the bank's critical payment systems, including SWIFT (Society for Worldwide Interbank Financial Telecommunication) and RTGS (Real-Time Gross Settlement) platforms. The ideal candidate will ensure secure, reliable, and compliant payment processing while collaborating with cross-functional teams to resolve technical issues and uphold operational excellence.

Responsibilities:

• Provide Level 2/3 technical support for SWIFT Alliance, RTGS platforms, and related payment systems (e.g., SEPA, Fedwire, CHAPS).
• Diagnose and resolve issues related to payment message processing, connectivity, file transfers, and settlement failures to minimize downtime and financial risks.
• Conduct root cause analysis (RCA) for recurring incidents and implement preventive measures.

System Monitoring & Maintenance:

• Monitor SWIFT and RTGS systems using tools like Splunk, IBM QRadar, or proprietary monitoring solutions to ensure optimal performance and transaction integrity.
• Perform scheduled maintenance, patches, and upgrades in coordination with infrastructure and vendor teams.
• Validate system stability post-changes and adhere to ITIL-based change management processes.

Compliance & Security:

• Ensure SWIFT and RTGS systems comply with global standards (e.g., SWIFT CSP, PCI-DSS) and regulatory requirements (e.g., PSD2, AML/CFT).
• Support audits, vulnerability assessments, and remediation activities for payment systems.
• Implement security controls, encryption protocols, and access management for SWIFT interfaces.

Stakeholder Collaboration:

• Work closely with payment operations, treasury, compliance, and third-party vendors to resolve issues and enhance system functionality.
• Document technical workflows, troubleshooting guides, and knowledge base articles for internal teams.
• Train business users on SWIFT/RTGS functionalities and best practices.

Continuous Improvement:

• Identify automation opportunities for payment reconciliation, reporting, and alerting processes.
• Stay updated on evolving payment standards (e.g., ISO 20022 migration) and emerging technologies (e.g., API-driven payments).

Requirements:

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• 3-5 years of experience in application support, preferably in SWIFT, RTGS, or high-value payment systems within banking/financial services.
• Hands-on experience with SWIFT Alliance (FIN, InterAct, FileAct), RTGS platforms, or payment gateways.
• Familiarity with payment message formats (e.g., MT/MX messages, ISO 20022 XML) and settlement workflows.
• Proficiency in SQL for database querying and scripting (e.g., Python, Shell) for automation tasks.

Technical Skills:

• Proficiency in ITSM tools (e.g., ServiceNow, Jira) and monitoring tools (e.g., Splunk, Nagios).
• Knowledge of SWIFT interfaces (Alliance Access/WebPlatform), HSM (Hardware Security Module), and network protocols (e.g., MQ, SFTP).
• Understanding of cloud-based payment solutions (AWS, Azure) is a plus.

Soft Skills:

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to interact with technical teams, auditors, and business stakeholders.
• Ability to work under pressure in a fast-paced, time-sensitive environment.

Key Competencies:

• Expertise in SWIFT & RTGS Systems
• Incident Management & Technical Troubleshooting
• Regulatory Compliance (SWIFT CSP, PCI-DSS)
• Collaboration & Documentation
• Process Automation & Risk Mitigation