Specialist - Core Banking (support)

IT Specialist

We are seeking a proactive and technically skilled IT Specialist to join our Core Banking Application Support team. This role is responsible for maintaining, troubleshooting, and optimizing the bank's mission-critical core banking systems (e.g., Finacle, Temenos, Flexcube) to ensure seamless operations, compliance, and high availability. The ideal candidate will have hands-on experience in application support, incident management, and collaboration with cross-functional teams to resolve technical issues and enhance system reliability.

Responsibilities

• Provide Level 2/3 technical support for core banking applications, including account management, transaction processing, loans, and deposits.
• Troubleshoot and resolve application-related issues promptly to minimize downtime and ensure business continuity.
• Perform Root Cause Analysis (RCA) for recurring incidents and implement preventive measures.
• Manage and prioritize incidents using ITSM tools (e.g., ServiceNow, Jira) while adhering to SLAs.
• Collaborate with development, infrastructure, and vendor teams to resolve complex technical issues.
• Maintain a knowledge base of solutions, workarounds, and best practices for common issues.
• Monitor core banking systems using tools like Splunk, Nagios, or Dynatrace to ensure optimal performance and availability.
• Execute scheduled maintenance tasks, including patches, upgrades, and configuration changes.
• Validate system health post-maintenance and ensure compliance with change management processes.
• Ensure core banking systems adhere to regulatory standards (e.g., PCI-DSS, GDPR, SOX) and internal security policies.
• Assist in audits, vulnerability assessments, and remediation activities.
• Implement security patches and updates as required.
• Work closely with business stakeholders, developers, and QA teams to address user-reported issues and system enhancements.
• Create and update technical documentation, including SOPs, system workflows, and troubleshooting guides.
• Train end-users and junior support staff on system functionalities and issue resolution.
• Identify opportunities to automate repetitive tasks and improve system performance.
• Stay updated on industry trends, emerging technologies, and updates to core banking platforms.

Key Competencies

• Core Banking System Expertise
• Incident & Problem Management
• Technical Troubleshooting
• Regulatory Compliance
• Collaboration & Documentation

Requirements

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• 3-5 years of experience in application support, preferably in core banking or financial systems.
• Hands-on experience with core banking platforms (e.g., Finacle, Temenos, Flexcube).
• Familiarity with banking operations (e.g., payments, loans, compliance) and regulatory requirements.
• Experience with SQL, scripting (Python, PowerShell), and database management (Oracle, SQL Server).

Technical Skills:

• Proficiency in ITSM tools (ServiceNow, Jira) and monitoring tools (Splunk, Dynatrace).
• Strong troubleshooting skills in Windows/Linux environments.
• Knowledge of APIs, web services, and integration patterns.
• Understanding of ITIL framework and Agile methodologies.

Soft Skills:

• Excellent problem-solving and analytical abilities.
• Strong communication skills to interact with technical and non-technical stakeholders.
• Ability to work under pressure during critical incidents.
• Customer-focused mindset with a commitment to service excellence.