Guest Operations Specialist

Guest Operations Specialist

Location: Charlestown, MA (In-Person) Schedule: Monday–Friday, 9:00 AM – 5:30 PM EST

About Furnished Quarters: Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, serving clients at the intersection of hospitality, real estate, and design. With over 25 years of experience and a commitment to care, collaboration, and community, we deliver elevated stays with a deeply human touch. As a certified LGBTQ+ diverse-owned company, we are proud to create a workplace where individuality, respect, and growth are celebrated.

The Opportunity

We're looking for a highly detailed, service-oriented Guest Operations Specialist to uphold Furnished Quarters' cleanliness and appearance standards in our apartments. This role is essential in creating perfect living environments for our guests by conducting thorough inspections, testing equipment functionality, and ensuring all units meet our exacting design standards. You'll collaborate with housekeeping vendors, building maintenance teams, and internal departments to transform spaces into exceptional temporary homes. To be successful in this role, you should have a strong knowledge of the Boston and Cambridge areas and will include operating a company vehicle to travel to and from multiple company work sites throughout the day. This is an excellent opportunity for someone who thrives on maintaining high standards, has a keen eye for detail, and enjoys a position that combines technical troubleshooting with hospitality excellence.

What You'll Do

• Conduct thorough cleanliness inspections and ensure furniture placement according to Furnished Quarters' Design and Housekeeping Standard Operating Procedures
• Work with housekeeping vendors to maintain cleanliness standards, inspecting their work and reporting any deficiencies
• Perform general preventative maintenance and minor repairs in apartments including touch-up painting, furniture adjustments, and surface treatments
• Troubleshoot and resolve WiFi, cable, and equipment issues to ensure seamless technological experiences
• Conduct inventory of warehouse supplies and guest amenities, maintaining appropriate par levels
• Build and maintain positive relationships with building staff (superintendents, maintenance teams, concierge, door attendants)
• Update cases in Salesforce with detailed information using hand-held tablets
• Travel to multiple apartment locations throughout the workday using public transportation
• Participate in the rotational after-hours, weekend/overnight on-call program for guest emergencies
• Secure and maintain custody of equipment, keys, and supplies to protect company and guest property

What You Bring

• High School Diploma or equivalent (required)
• 1-2 years of housekeeping or operations experience in the hospitality industry
• Basic computer knowledge and ability to operate hand-held tablets
• Knowledge of general cleaning principles, products, and equipment
• Ability to travel to multiple work locations throughout the day
• Strong problem-solving skills and attention to detail
• Exceptional written and verbal communication skills in English
• A professional appearance and friendly, service-oriented attitude
• Ability to lift, bend, stoop, and carry up to 50 pounds

Additional Details

• This is a full-time, in-person role in our Massachusetts office
• On-call participation is required, including some evenings and weekends
• The role requires sitting, standing, walking, and using a computer for extended periods, with or without reasonable accommodation

Compensation: Hourly rate based on experience. Please include your desired hourly rate in your application.

Why Join Us: You'll be part of a close-knit team in a company that values your voice, encourages collaboration, and is committed to service excellence—both for our guests and our employees.

Furnished Quarters is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.