Team Leader Sales Support Operations

Sales Support Team Leader

We are looking for a Sales Support Team Leader sitting within our Funnel Operations team. This role sits within Operations at Funding Circle and forms part of the customer focused Funnel Operations team within the Sales Support function. We are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.

At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we've built a game-changer of a platform with cutting-edge data and technology that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash. We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.

The Role

As a Sales Support Team Leader, you will lead, coach, and develop a team of Sales Support Operations professionals, fostering a high-performance culture focused on achieving exceptional customer service and driving a reduction in friction within the funnel within our dynamic Fintech environment. You will also be instrumental in driving continuous improvement by identifying process enhancements, championing best practices, and collaborating with internal teams.

What You Will Be Doing

1. Driving high performing teams: Leading, mentoring, and motivating a team of Sales Support Operation Executives, fostering a collaborative and high-performing environment. Collaborating closely with Sales teams to align support efforts with sales strategies and Loan Operations teams to optimise customer experience and process efficiency
2. Obsess over the customer: Embed a deep commitment to providing excellent customer experiences within the team's daily operations
3. Quality Assurance & Improvement: Monitor and analyse customer interactions (e.g., calls) and error rates to ensure adherence to quality standards, identify areas for improvement, and implement targeted coaching
4. Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
5. Delivering change and operational efficiencies: Contribute to process improvement initiatives within the fast-paced funnel environment, applying an understanding of change management principles to ensure successful implementation. Identify bottlenecks and areas for improvement within the sales support workflow and propose solutions

What We're Looking For

• Ideally 1-2 years prior Team Leadership or Sales Support Experience in a volume driven and KPI focussed environment with previous experience of working within the funnel on multiple products
• Communicate confidently and effectively with internal teams
• Thrive in a data driven, high volume KPI environment
• You easily connect with people and demonstrate natural interpersonal skills - including teamwork!
• Quick to learn, understand, and explain complex concepts and products
• Self-motivated with the ability to 'think smart' and adapt quickly

At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements.

We celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better. As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day! We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

A Few Highlights

• Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family's needs.
• Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
• Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
• Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!

And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We'd love to hear from you.