Marketplace Sales Support Executive

Marketplace Sales Support Executive

We are looking for a Marketplace Sales Support Executive in our Marketplace Operations team. As a Sales Support Executive in Marketplace, you'll partner with Account Managers to support our borrowers throughout their funding journey. We're looking for someone with a passion for precision who can manage lending applications with third-party lenders, ensuring every step of the process is handled with care and accuracy to deliver a truly exceptional customer experience.

Who are we?

We're Funding Circle. We back small businesses to succeed. At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow. With more than a decade of expertise under our belt, we've built a game-changer of a platform with cutting-edge data and technology that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash. We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle-free processes to deliver an unbeatable customer experience.

The role

• Manage the end-to-end application process for clients, from initial information gathering to submission and payout coordination.
• Act as the main liaison between clients, lenders, and the internal sales team, ensuring all communication and documentation are handled efficiently.
• Compile and submit comprehensive application packages through lender portals, actively monitoring their status to ensure timely progress.
• Build and maintain strong relationships with lenders to streamline processes and optimise application outcomes.
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day.

What we're looking for

• Experienced working in a Sales Support or operations capacity; ideally within Lending
• Confident in liaising with internal and external stakeholders via calls, emails and in-person
• Able to build and maintain long-lasting business relationships
• Highly organised and able to organise your day and week to maximise your efficiency
• Results-oriented with high attention to detail

At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements.

Why join us?

At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.

As a flexible-first employer we offer hybrid working at Funding Circle, and we've long believed in a 'best of both' approach to in-office collaboration and non-office days. We expect our teams to be in our London office three times a week, where you can take advantage of our newly refurbished hybrid working space, barista made coffee and subsidised lunches (via JustEat) every day!

We back our Circlers to build their own incredible career, making a difference to small businesses every day. Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

A few highlights:

• Flexibility: We provide you with a benefit allowance so that you can tailor your benefit selection to you and your family's needs.
• Health: Private Medical Insurance, Dental Insurance, Health Cash Plan, Health Assessments (including female fertility health assessments), eyecare vouchers, flu jabs, Wellhub (for discounted flexible gym membership and access to wellbeing apps) access to a free Employee Assistance Programme and free Digital GP for yourself and any children under 16.
• Wealth: Life Assurance, Income Protection, Critical Illness Cover, financial coaching through Octopus Money Coach, a tax-advantaged share scheme, a free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Dedicated annual Learning & Development allowance and full access to internal learning platform.
• Lifestyle: Electric Car Scheme, Cycle to Work scheme, Season Ticket Loans, and more!

And finally, we have award-winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We'd love to hear from you.