Product Support Specialist - Remote Eligible

Product Support Specialist

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Tint Wiz Overview

Tint Wiz, part of the Fullsteam family, is an all-in-one CRM and business management platform built specifically for the window tint and paint protection film (PPF) industry. Tint Wiz helps shops manage leads, quotes, scheduling, payments, and customer communication seamlessly from desktop or mobile devices — enabling businesses to run efficiently from anywhere.

Job Summary

Tint Wiz is seeking a Product Support Specialist with strong technical ability to handle user inquiries through Intercom and email while developing and maintaining help documentation. The ideal candidate will be highly comfortable with technology, able to quickly learn complex systems, and capable of troubleshooting issues across different devices, operating systems, and browsers. This role requires both customer-facing communication skills and the technical understanding to support integrations and identify product issues — especially as we roll out the Fullsteam payment integration.

Primary Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries through Intercom and email
• Troubleshoot issues that may be related to user devices, operating systems, or environments
• Advise customers on efficient workflows, best practices, and possible workarounds
• Create and maintain help articles, tutorials, and support documentation
• Collaborate with the product and development teams to identify common issues and suggest improvements
• Support users during the Fullsteam payment integration rollout

Skills & Competencies

• Deep understanding of SaaS and CRM applications
• Technically adept and capable of identifying device- or environment-related issues
• Strong written communication skills in English
• Fast learner who can quickly become proficient with complex applications
• Experience with support platforms like Intercom, Zendesk, or similar tools
• Ability to communicate clearly with both technical and non-technical users
• Strong attention to detail and focus on customer experience

Minimum Qualifications

• 2+ years of experience in technical product or customer support, ideally within a SaaS environment
• Strong technical aptitude — ability to diagnose, reproduce, and communicate software-related issues clearly
• Familiarity with support and diagnostic tools such as Intercom, Zendesk, browser developer tools, and log monitoring
• Proven ability to troubleshoot and resolve user issues efficiently
• Excellent written and verbal communication skills
• Ability to work independently in a remote environment

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.