Senior Upgrade Engineer - Remote Eligible

Senior Upgrade Engineer

The Senior Upgrade Engineer is responsible for performing upgrades for Fujifilm Healthcare Americas Corporation (HCUS) Medical Informatics (MI) products to all eligible sites. In addition, will maintain necessary documents and process information regarding upgrades. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors, which may include customer impact, HCUS business priorities, and regulatory requirements. Normally receives little instruction on day-to-day work and general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet the needs of our customers, working outside of normal business hours and holidays is required.

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles."

Duties and Responsibilities:

• Perform remote and onsite assessments of customer's systems.
• Understand technical solutions for HCUS MI products - Radiology PACS, Cardiology PACS, Mobility, EIS, and Synapse 3D.
• Maintain current knowledge of interoperability of HCUS MI and 3rd party integrated products.
• Employ expert level knowledge of all infrastructure areas that pertain to HCUS MI products.
• Windows Server OS (2012/2016/2019/2022).
• Server hardware components.
• VCP level understanding of vSphere product suite - ESXi, HA/DRS concepts, SRM design.
• Oracle Dataguard / RAC.
• Storage Infrastructure - SAN/NAS.
• Disaster Recovery and Business Continuance concepts, the difference between the two, and Fuji's best practice guidelines.
• Help develop and maintain upgrade documentation for the overall process and versions.
• Continue improving upgrade processes with other departments.
• Determine and execute upgrade and migration methodologies, high-level project scopes, and for existing customer infrastructure changes (data migrations, hardware refreshes).
• Customer relations: Superior communication and interpersonal skills, excellent phone manner.
• Test new versions and functionalities of the company's products with upgrade process.
• Deliver timely and accurate technical documentation to MI Upgrade teams.
• Provide technical support to customer base via telephone and on-site visits when necessary.
• Ensure proposed MI solutions align with overall goals and direction of the HCUS MI business.
• Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions.
• Assists in developing troubleshooting guides, bulletins, software files and similar resource on existing products.
• Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances through continuous education.
• Short notice and / or overnight travel, as required, to work on customer systems.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• All other functions and or responsibilities that may be assigned by management.

Qualifications:

• Associate degree in computer science or related field, or equivalent work experience.
• Minimum of 4 years of related professional experience or comparable education and work experience.
• Advanced working knowledge of current network technologies.
• Ability to achieve results and meet goals in a fast-paced, team environment.
• Superior communication, organizational, and interpersonal skills, along with excellent phone manner.
• Ability to make independent decisions based on interpretation of technology data and product knowledge.
• Knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022), Linux Red Hat, Networking, TCP/IP and FTP protocols, SQL Server, and Oracle.
• VMWare Certification (Preferred).
• Familiarity with clinical data transfer protocols and interfaces (DICOM, HL7, XML, etc.).
• Thorough knowledge of at least two products (PACS, EIS, Mobility, Synapse 3D, Synapse CV, Synapse VNA and related services including workflow).
• Excellent analytical troubleshooting and configuration skills.
• Demonstrated ability handling internal IT concerns.
• Self-directed with excellent project management skills.
• Strong interpersonal, team building and leadership skills.
• Inquisitive and creative with good decision-making skills.
• Resourceful and thorough with a strong sense of urgency.

In addition to the above, employees are expected to:

• Promote teamwork and cooperative effort.
• Help train and give guidance to other Upgrade Engineers by shadowing projects and demonstrating upgrades to the latest version.
• Provide customers with the highest quality products and services.
• Understand and apply appropriate quality management.

Physical requirements:

• The position requires the ability to perform the following physical demands and/or have the listed capabilities:
• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.

This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day, up to 4 hours at a time. The employee must frequently lift and/or move items that weigh up to 50 pounds. The employee must be able to reach above their head to work on equipment that is on a desk, on the floor, or mounted to the ceiling, must also be comfortable on ladders. Ability to use hands to type and have the manual dexterity to manipulate hand tools such as screwdrivers, pliers, wrenches, etc.

Travel:

• Occasional (up to 25%) travel may be required based on business needs.

In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.

For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via e-mail at hcushr.department@fujifilm.com. Additionally, the affirmative program/plan is available for review upon formal request by employees and applicants for employment in the Human Resources office during regular office hours.