Customer Service Rep

Customer/Client Support Agent 1

We are hiring for a Customer/Client Support Agent 1 within the Imaging Division (ID) which provides consumer and commercial photographic products and services. The Representative is expected to support related incoming requests, capture client information, research and resolve each client interaction to their utmost satisfaction and ensure customer accounts bear proper notation. This position reports to the Sr. Manager Fulfillment & Customer Service in Greenwood, SC.

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We're looking for passionate, mission-driven people to help us continue to innovate.

With five operating divisions, there's a lot of opportunity to find your niche and make an impact. Perhaps you'll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you'll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you're interested in tape, check out our Industrial Products Division—they develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles."

Responsibilities

• Misc. functions with Store film envelopes
• Handle customer's damaged film orders.
• Handled mix/loose rolls.
• Film order remakes
• Mail – Preparing letters/compensation with postage and putting out for mail carrier, picking up any received mail and distributing it.
• Fulfilling supply orders
• Address validations
• Handling incoming/outbound calling
• Sla Monitoring
• Samples Order Requests
• Defects managing and communication.
• Liaison between our clients and our production team.
• Customer account set up on CS Portal.
• Handling customer/production remakes.
• Questionable Print order intercept and communication.
• Handle client returns.
• Monitor and resolve the internal ticket system.
• Correcting Shipping/Address issues.
• Editing images using Photoshop to meet customer sample expectations.

Required Skills/Education:

• High School Diploma or equivalent (GED), and a minimum of 2 years of Customer Service experience with a minimum of 6 months' recent experience, preferably in a manufacturing environment.
• Highly proficient in Microsoft Excel, and word.
• Ability to effectively present information and respond to questions from groups of associates, peers, managers, and internal customers.
• Ability to work in a fast paced, production oriented, team environment.
• The position requires a focus on quality, detail, and issue resolution.
• Strong communication skills- written and verbal required.

Desired Skills:

• Ability to connect with our clients and customers to have their issues solved thoroughly and promptly.
• Strong organizational skills and problem-solving skills.
• Ability to articulate concise information.

Salary and Benefits

• Depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department.