Professional Services Advisor - Remote Eligible

Professional Services Advisor

We are seeking a highly skilled professional services advisor to join our professional services group (PSG). In this role, you will deliver exceptional training, technical support, and consultative services to both external customers and internal teams. Your expertise will be crucial in training customers on industry-specific software solutions, including Fujifilm Revoria Flow, Fiery Cutsheet, color management applications, and calibration hardware. Additionally, you will provide comprehensive operator training for production and multi-function digital printers, ensuring customers maximize the performance and efficiency of their equipment. You will play a key role in expanding PSG sales by building strong relationships and generating revenue through outstanding service delivery.

Location: Central or Western U.S. (major city near an international airport)

Travel: Approximately 80%

Job Description

Responsibilities

1. Lead on-site installation, configuration, and setup of software solutions such as Fujifilm Revoria Flow and Fiery Cutsheet, along with color management and calibration tools
2. Deliver comprehensive operator training for production and multi-function digital printers
3. Troubleshoot and resolve customer issues both remotely and on-site, escalating when necessary
4. Coordinate training and service delivery alongside sales and support teams
5. Cultivate proactive relationships with internal sales representatives and external customers
6. Support product lines by providing detailed product reviews and resolving technical problems
7. Promote consulting services and provide clear, technical guidance to customers
8. Prepare and submit detailed technical reports and documentation
9. Conduct field evaluations, product testing, and performance benchmarking at customer sites
10. Communicate critical product information internally to various department teams
11. Collaborate with local management to promote professional services offerings and grow revenue
12. Pursue new sales opportunities, develop proposals, and support upgrades with sales and service groups
13. Maintain timely and accurate records of activities and service reports
14. Participate in ongoing training to stay current on product updates and industry trends
15. Assist with sales demos, customer visits, and proposal presentations as required
16. Monitor key accounts and actively participate in customer support to ensure rapid issue resolution
17. Communicate technical challenges and feedback to management and technical support teams
18. Perform additional duties as assigned by management

Required Skills/Education

• High school diploma or GED equivalent required, further education a plus
• Minimum 5 years of experience in the graphic arts industry with focus on digital printing, color management, and prepress software applications
• Proven experience with production and multi-function digital printing processes
• Basic understanding of networking.
• Hands-on experience installing and supporting graphic arts software and hardware solutions in prepress environments
• Exceptional customer service skills with the ability to engage and effectively train diverse audiences
• Strong understanding of color management principles and ability to teach these concepts clearly
• Excellent analytical, problem-solving, and decision-making skills
• Industry knowledge of graphic arts workflows and software applications, with a demonstrated aptitude for continuous learning
• Ability to evaluate and provide constructive feedback on trainee performance
• Superior verbal and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, Outlook)
• Willingness and ability to learn additional software tools to drive PSG growth (e.g., Salesforce, GQS, Asana)
• Ability to lift up to 50 lbs. as needed
• Valid driver's license and ability to travel approximately 80%

Desired Skills

• Experience with Fiery Cutsheet software

Salary and Benefits:

• Up to $100,000 depending on experience
• Medical, dental, vision
• Life insurance
• 401k
• Paid time off

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department.