Customer Service Specialist

Customer Service Specialist

Location: Austin, TX

Employment Type: Full-time, Direct Hire

Company Profile:

An innovative organization specializing in circular technology services, asset lifecycle solutions, and customer-centric service delivery. Committed to improving how customers manage IT assets throughout their entire lifecycle. Fosters a collaborative culture emphasizing teamwork, continuous improvement, and high-performance service.

Role Overview:

Provide professional and high-quality customer support throughout the full service lifecycle.

Designated specialist for specific areas of circular technology services, shaping processes, and providing training.

Collaborate with internal teams to support complex customer needs and enhance service delivery.

Onboard customers and manage lifecycle services, including contract management and credit limits.

Handle inbound customer service requests via various channels.

Document processes, create instructions, and train internal teams.

Manage complex customer cases and provide guidance using expertise.

Participate in development projects and suggest improvements to enhance services.

Background Profile:

Bachelor’s degree in Business Administration or equivalent.

3-4 years of Customer Service experience.

Experience managing multiple tasks in a fast-paced environment.

Proficiency in Word, Excel, and general business applications.

Strong documentation, instruction, and training skills.

Ability to work independently and collaboratively.

Experience with Tier 1 and Tier 2 service support is a plus.

Features & Benefits:

Comprehensive medical, dental, and vision benefits.

Generous paid time off and holiday schedule.

Inclusive, collaborative, and supportive work environment.

Career growth opportunities within expanding circular technology services.

Professional culture that values training, innovation, and continuous improvement.

Stable direct-hire role with long-term growth potential.