Temporary Customer Service Position - Remote Eligible

FEMA Disaster Response Call Center Position

Frontline Call Center is now seeking qualified applicants to work from home for FEMA Disaster!

In order to qualify the following will be checked. If you do not meet these qualifications, please do not apply. Your interviewer will check during the interview process.

We now have a potential assignment with FEMA – Disaster Response. While we're still awaiting final confirmation from the client, we are actively preparing to move forward and would like to know if you're interested in being considered.

Attached, you will find the necessary forms that must be completed. Please carefully review and fill them out as accurately as possible.

Important Reminders:

• If forms are not completed correctly, they will be automatically destroyed.
• DO NOT email the forms back to us. Any forms sent via email will also be destroyed.

Please click on the link below:

Click Here to Fill Out Forms

DO NOT REPLY TO THIS EMAIL. Please use the provided link to upload your forms and await further communication.

1. You must be able to pass a criminal background check clear within the last 7 years aside from minimal infractions.
2. CREDIT CHECK - You must not have any defaulted Student, Federal, Bank, Car or other loan payments. Bank, Federal, and loans in default without a payment arrangement will disqualify you.
3. You must complete all 3 forms of validation to move forward. The 3 forms are for your FEDERAL Background Check. We ask for these in advance so that we can assure that you are serious about the position. Should you not be hired, we will destroy the documents, or keep them on file for 30 days should you wish to be reconsidered.

Forms to expect:

• FCRA Authorization for Release
• Non-Disclosure Agreement
• Declaration for Federal Employment

1. You must be available for training 7 am-6 pm with no interruptions - If you miss any training time they won't allow you back in. You would start your normal the week following your completed training.
2. Your attendance will be closely monitored. If you cannot commit to being here during your scheduled shift as well as all of training, please do not continue forward. This is a federal account and it is critical that we meet their requirements.

Required Qualifications

• Customer Service Experience.
• Experience in a high call volume environment.
• Excellent verbal and written communication skills.
• Ability to deal with upset customers and de-escalate the situation.
• Exceptional attention to detail and ability to multitask.
• Ability to navigate through multiple systems with your computer.
• Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.
• Ability to pass a criminal background, reference, and credit check.

Preferred Qualifications

• Previous Call Center experience.
• Previous experience working remotely.
• Basic Technical Support Experience

Job Requirements

• Training takes place during the daytime hours, approximately 8am to 6pm EST.
• Must have open availability 24/7 to work shifts inside the company's hours of operation.
• Attendance is vital!
• A quiet place to work at home with a locked door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.
• You MUST be in the USA in a State that we hire in (WE DO CHECK THIS DURING THE INTERVIEW. VPNS AND OTHER SPOOFING SOFTWARE WILL NOT COVER UP YOUR LOCATION WITH OUR PROCESS).
• This position is temporary based on FEMA and their need for disaster assistance.

Required Technical Equipment (Not Provided)

• Windows-based laptop or desktop (Macs, Chromebooks, tablets, iPads are not compatible, you will be asked to share your screen during the interview to test your computer specs)
• 8GB of RAM minimum (16GB preferred)
• Dual monitors (your laptop or PC is considered one and one additional monitor is needed) and a high-quality headset
• Hardwired internet connection with an ethernet cable only (No Wi-Fi, mobile hotspots, or satellite internet)
• Download speed: At least 20 Mbps
• Upload speed: At least 10 Mbps
• Ping: 20 MS or lower, test your internet speed at www.SpeedTest.net
• Be sure to run the test on your laptop or desktop computer (not on your phone).

Pay and Benefits

• Pay Rate: $14.00 hourly
• Frontline Call Center is a W4 employer, we do NOT hire independent contractors
• Frontline is currently ONLY hiring in these states: AR, NC, SC, OH, TX, & UT. Must reside in the U.S.