Customer Service Agent - Remote Eligible

Blended Support Agent

Frontline Call Center is growing—and we'd love for you to grow with us! We're hiring work-from-home Customer Support Agents to join our Blended Support Team. If you enjoy helping people, like working with technology, and want a flexible remote job that actually offers benefits, this could be a great fit for you.

Please review the job description, qualifications, and technical requirements carefully before applying. Applicants must meet all listed requirements to be considered for an interview.

Location Requirements

Frontline Call Center is currently ONLY hiring candidates who reside in the following U.S. states: AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA. Applicants must reside in the United States.

About the Role – Blended Support Agent

Are you interested in joining a progressive customer service team that leverages technology to solve problems every day? At Frontline Call Center, we combine innovative tools with human connection to deliver first-class customer service—all from the comfort of your home.

As a Blended Support Agent, you will be cross-trained to support multiple clients and communication channels. Your day may include handling:

• Inbound phone calls
• Emails
• Live chats

You'll follow guided workflows, gather and verify customer information, and document each interaction within Frontline Connection CRM.

Required Qualifications

• Customer service experience

Strong verbal and written communication skills

• Ability to remain calm, professional and empathetic

• Excellent attention to detail and multitasking skills
• Comfort navigating multiple computer systems simultaneously
• Technical ability to install/uninstall programs and troubleshoot personal equipment

Preferred Qualifications

• Prior call center experience
• Previous remote/work-from-home experience
• Basic technical support experience

Schedule & Availability Requirements

• Must be available to train on weekdays
• Training hours occur during daytime hours, approximately 6:00 AM – 4:30 PM (PST)
• Open availability 24/7 is required to work shifts within FCC's operating hours
• Attendance is critical to success in this role
• Must have a quiet, distraction-free workspace with a locked door
• No background noise (children, pets, TV, traffic, etc.)

Technical Requirements

To ensure success in a remote environment, all candidates must have:

• Desktop Windows PC (No Macs or Chromebooks)
• Processor: Intel i3 / i5 / i7 / i9 (recent generation) OR AMD Ryzen 3 / 5 / 7 / 9 (recent generation)
• 8GB RAM minimum (16GB preferred)
• Dual monitors
• High-quality USB headset
• Hardwired internet connection at all times
• Minimum internet speeds:
• 20 Mbps download
• 10 Mbps upload
• Less than 20ms ping stability
• No Spectrum internet service

Pay & Benefits

• Hourly Pay: $13.00 – $15.00 (DOE)
• Medical, Dental, & Vision insurance Eligible on the first of the month after 60 days
• Sick time eligibility after 6 months
• Paid Time Off & 401(k) with company match after 1 year
• Perfect Attendance Quarterly Bonus

Employment Classification

Frontline Call Center is a W-2 employer. We do not hire independent contractors.

Reminder

Frontline Call Center is currently ONLY hiring in the following states: AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA