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Lead Full Stack Engineer - Bots - Remote Eligible

Lead the development of Front's customer support tooling, including chat systems and knowledge base.
San Francisco Bay AreaRemote
Senior
$150,000 - 235,000 USD / year
3 weeks ago
Front

Front

Customer communications hub for building strong relationships

✨ About The Role

- Lead the Full Stack Engineer team to strengthen the Peripheral Product Experience (PPX) team, focusing on customer support tooling including chat systems, knowledge base platform, chatbot automations, and integrations - Work closely with product managers, designers, and engineers to improve Front's chat, chatbots, contact management, and knowledge base offerings - Conceptualize, design, implement, test, and launch improvements and integrations to extend the capabilities of Front's knowledge base, contacts, chat, and bots - Coordinate project scope, assess technical complexity and risk, mentor junior engineers, and maintain a high bar for technical excellence on the team - Develop in a JavaScript environment, with emphasis on TypeScript, Node.js, and React
- Experienced leader with a track record of leading teams of senior software engineers and delivering product-focused features and enhancements - Proficient in building fast, reliable, real-time web-based applications with a strong understanding of modern web technologies - Product and business-oriented mindset with a commitment to building the best user experience and leveraging technology for business outcomes - Thrives in a dynamic, fast-paced, collaborative, and high-growth environment, valuing pragmatism over idealism - Strong ability to understand trade-offs in employing different engineering solutions and mentor more junior engineers
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Lead Full Stack Engineer - Bots - Remote Eligible
San Francisco Bay AreaRemote
$150,000 - 235,000 USD / year
Engineering
About Front
Customer communications hub for building strong relationships